Remote Appointment Setter & Customer Success Coordinator

Remote Appointment Setter & Customer Success Coordinator

Company: Gulf Coast Nightlights
Location: Remote (Preference for Southwest Florida residents)
Job Type: Flexible | Full-Time Compensation

Join a Fast-Growing, Family-Oriented Company

At Gulf Coast Nightlights, we design and install premium landscape lighting, lanai lighting, and architectural lighting for homeowners throughout Southwest Florida.

We're a young, fast-growing company that's passionate about creating incredible customer experiences and building a team that genuinely enjoys working together. We believe work should be rewarding, flexible, and fun, and we treat our team like family.

We're looking for someone who is dependable, personable, and highly responsive to help us manage incoming leads from our online advertising. Your primary responsibility will be communicating with homeowners, qualifying them, and scheduling estimates for our sales team.

What You'll Do

* Respond immediately to new online leads (our goal is **within 2 minutes**)
* Answer inbound phone calls and text messages
* Qualify homeowners using our qualification process
* Schedule free in-home lighting consultations
* Organize appointments efficiently to create the best driving routes for our estimator
* Maintain accurate customer information in our CRM
* Create an outstanding first impression of our company
* Communicate professionally while building rapport with prospective customers

What Makes This Position Unique

This isn't a traditional customer service position where you're sitting at a desk waiting for work.

Instead, you'll simply need to remain available during our business hours:

Monday–Friday: 8:00 AM – 8:00 PM
Saturday & Sunday: 9:00 AM – 5:00 PM

When a new lead comes in, we expect you to respond immediately.

Most days involve short bursts of activity throughout the day, giving you plenty of flexibility between calls and messages.

We compensate this position as though it's a full-time role because we value your availability and responsiveness. In return, we expect reliability and a commitment to contacting every new lead as quickly as possible.

Who This Role Is Perfect For

This position is ideal for someone with a flexible schedule who wants excellent earning potential without spending the entire day at a desk. It can be a great fit for a college student taking classes online, a virtual assistant, a nanny with downtime, or anyone working from home who can remain available during our business hours.

If you enjoy talking with people, staying organized, and working independently while still being part of a supportive team, you'll likely love this role.

Who We're Looking For

The ideal candidate is:

* Extremely responsive and dependable
* Friendly, charismatic, and confident on the phone
* Detail-oriented and organized
* Proactive and able to work independently
* Excellent at building rapport with homeowners
* Comfortable asking qualifying questions and identifying quality leads
* Able to schedule appointments efficiently and optimize routes
* Comfortable using a computer, smartphone, and CRM software
* Comfortable appearing in social media videos as the company grows
* Someone who understands that **speed-to-lead is our #1 priority**

Requirements

* Reliable computer
* Reliable smartphone
* High-speed internet connection
* Quiet place to answer calls
* Excellent communication skills
* Strong organizational skills
* Ability to respond to new leads within approximately **2 minutes** during business hours

Growth Opportunity

This position is designed to grow with the right person.

As Gulf Coast Nightlights continues expanding, we'd love for this role to evolve into much more than appointment setting. If you enjoy marketing, social media, customer experience, or business operations, there will be opportunities to take on additional responsibilities.

Potential future opportunities include:

* Marketing & Social Media
* Becoming one of the faces of Gulf Coast Nightlights through videos and online content
* Customer Success Management
* Office & Administrative Management
* Operations Leadership

With growth comes increased compensation, performance bonuses, benefits, and long-term career opportunities.

Our Culture

We're building more than a lighting company—we're building a team.

We genuinely care about the people we work with and believe in supporting each other both professionally and personally. We celebrate wins together, help each other grow, and strive to create a workplace where everyone feels valued.

If you're local, we'd love for you to become part of the team beyond just work. Whether it's grabbing lunch, celebrating milestones, volunteering, or team outings, we want to build real relationships with the people who help us grow our business.

When you join Gulf Coast Nightlights, you're joining a company that wants to invest in your success just as much as our own.

Compensation

Competitive full-time compensation with exceptional flexibility.

As the company grows, there are opportunities for increased pay, bonuses, benefits, and advancement into leadership roles.

Ready to Join Our Team?

We're not just looking to fill a position—we're looking for someone who wants to grow with us.

If you're dependable, organized, love talking with people, and want a flexible work-from-home opportunity with a company that genuinely values its team, we'd love to meet you.

As Gulf Coast Nightlights continues to grow across Southwest Florida, you'll have the opportunity to grow right alongside us, with increased responsibilities, higher earning potential, and future leadership opportunities.

If this sounds like the perfect fit, click "Apply Now" and tell us:

* Why you'd be a great fit for this role
* What your current schedule looks like
* Why you'd excel in a fast-paced, customer-focused environment

We're reviewing applications as they come in and plan to hire quickly, so don't wait—we look forward to meeting you!