Customer Service Representative – E-Commerce

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

PHP 25000 - PHP 32000

: HOURS PER WEEK

40

: DATE UPDATED

Sep 8, 2026

JOB OVERVIEW

Customer Service Representative – E-Commerce
Full-Time | Remote

We’re looking for a reliable, detail-oriented Customer Service Representative to support our growing e-commerce brands across Shopify, Amazon and TikTok Shop.
You’ll be responsible for providing excellent customer support, resolving order and product-related issues, monitoring customer feedback, and ensuring customers receive timely and professional assistance throughout their experience with our brands.
You’ll work closely with the founder and our e-commerce, operations, inventory, and marketing teams. This is a hands-on role where we value ownership, good judgment, attention to detail, and the ability to solve problems without needing to be micromanaged.

What You’ll Do:

Customer Support
Respond to customer inquiries through Shopify, Amazon, TikTok Shop, and email.
Provide timely, professional, and helpful responses to customer questions.
Handle questions regarding products, orders, shipping, returns, refunds, exchanges, and replacements.
Investigate customer issues and determine the appropriate resolution based on company policies.
Escalate complex or sensitive issues when necessary.
Maintain a consistently friendly and professional brand voice across all communication channels.

Shopify Customer Service
Monitor and respond to customer inquiries through Shopify.
Review orders, fulfillment status, tracking information, and customer order history.
Process or coordinate refunds, cancellations, replacements, and other order adjustments.
Assist customers with product and order-related questions.
Identify recurring Shopify customer issues and communicate trends to the appropriate team.

Amazon Customer Service
Respond to Amazon customer messages in accordance with Amazon policies.
Assist with order, delivery, product, return, and refund inquiries.
Monitor customer feedback and identify recurring complaints or product concerns.
Handle customer issues professionally while protecting the customer experience and brand reputation.
Escalate Amazon account or order issues that require additional intervention.
Assist with identifying potential issues related to damaged, missing, delayed, or incorrectly fulfilled orders.

TikTok Shop Customer Service
Respond to customer questions and messages through TikTok Shop.
Assist customers with orders, products, shipping, returns, refunds, and replacements.
Monitor customer feedback and recurring concerns.
Coordinate with the operations team when an issue requires additional investigation.
Maintain a responsive and professional brand presence on the platform.

Email Support
Monitor shared customer service inboxes and respond within established response-time targets.
Organize and prioritize incoming customer requests.
Follow up on unresolved customer issues until they are fully addressed.
Maintain clear and accurate communication across email threads.
Identify messages requiring escalation and ensure they are routed to the appropriate team member.

Reporting & Operations
Maintain accurate records of customer issues, refunds, replacements, and escalations.
Track recurring customer complaints and identify patterns or potential product issues.
Prepare basic customer service reports and summaries when requested.
Communicate important customer feedback to the operations, product, inventory, or management teams.
Help improve customer service processes, templates, FAQs, and internal documentation.
Identify opportunities to reduce repetitive customer inquiries through better processes and documentation.

Qualifications
Required Qualifications
2+ years of customer service experience, preferably supporting e-commerce businesses or online retail brands.
Hands-on experience handling customer inquiries through email and/or e-commerce platforms.
Strong written and verbal English communication skills.
Experience handling orders, returns, refunds, replacements, cancellations, shipping issues, and product inquiries.
Strong problem-solving skills and the ability to resolve customer concerns independently.
Excellent attention to detail, particularly when reviewing order information, customer history, tracking details, and refund or replacement requests.
Ability to manage multiple customer conversations and prioritize requests based on urgency and impact.
Strong organizational and follow-up skills.
Comfortable working with Shopify, Amazon Seller Central, TikTok Shop, or similar e-commerce platforms.
Ability to follow company policies while using good judgment when determining the best solution for a customer.
Professional and empathetic communication style, especially when handling frustrated or dissatisfied customers.
Ability to work independently in a remote, fast-paced environment with minimal supervision.
Comfortable learning new tools, systems, and processes quickly.
Reliable internet connection and a suitable remote-work setup.

Personal Attributes
We're looking for someone who is:
Customer-focused – genuinely wants to help customers while protecting the company's interests.
Proactive – notices problems and takes action instead of waiting to be told what to do.
Detail-oriented – catches small mistakes before they become bigger customer issues.
Resourceful – knows how to investigate an issue and find the information needed to resolve it.
Accountable – takes ownership of customer issues from start to finish.
Adaptable – comfortable working across multiple platforms, brands, and processes.
Calm under pressure – able to handle difficult customers professionally.
A strong communicator – knows when to resolve an issue independently and when to escalate it.

Why Join Us?
Work directly with a founder and growing e-commerce team.
Play an important role in the customer experience of our brands.
Long-term opportunity with room for professional growth.
Supportive and collaborative remote environment.
Your ideas and initiative are valued.
Opportunity to take ownership and improve systems rather than simply follow scripts.

Application Questions
To help us better understand your experience, please answer the following questions when you apply:

Can you commit to working full-time, Monday–Friday, during our required working hours?

Describe your internet speed and reliability. What backup plan do you have if your power or internet goes down during work hours?

How many years of customer service experience do you have? How much of that experience involved e-commerce?
Which platforms or tools have you personally used to provide customer support? Please indicate your level of hands-on experience with each:
Shopify
Amazon Seller Central
TikTok Shop

Email
Gorgias
Zendesk
Freshdesk
Help Scout
Other

Describe the customer service responsibilities you've personally handled. Please be specific about the types of customer issues, orders, and transactions you've managed.

Have you personally handled refunds, returns, cancellations, replacements, damaged orders, missing packages, or shipping issues? Please describe your experience and the platforms you used.

Tell us about a difficult or upset customer you handled. What was the situation, how did you respond, and what was the outcome?

A customer sends the following email:
"I've been waiting for my order for over a week and the tracking hasn't updated. This is ridiculous. I want my money back."
Write the exact response you would send to the customer.

Rate your hands-on experience from 1–10:
Shopify
Amazon Seller Central
TikTok Shop

Email Customer Service
Google Sheets / Excel
Written English
Customer Complaint Resolution

Give three specific examples that demonstrate your attention to detail in customer service.

Tell us about a time you identified a customer or operational issue before anyone else noticed it. What did you notice, what action did you take, and what was the result?

How do you prioritize your work when you have multiple customer conversations waiting across Shopify, Amazon, TikTok Shop, and email?

A customer requests a refund or replacement that falls outside the company's standard policy. What would you do?

How do you make sure your customer responses are personalized and helpful rather than sounding like generic templates?

Have you ever helped improve a customer service process, SOP, FAQ, or response template? If yes, briefly describe what you changed and why.

What are your long-term career goals, and what are you looking for in your next role?

Please attach your resume and include a link to your LinkedIn profile.

SKILL REQUIREMENT

Amazon Ecommerce Customer Service

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0193
Total Execution Time	0.0213

GET DATA

No GET data exists

MEMORY USAGE

1,531,728 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Service-Representative-E-Commerce-1726336

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0108 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1726336 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 860039 LIMIT 1
0.0016	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1726336 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1726336'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1726336
0.0012	`UPDATE employer_jobs SET hit_counts = '*Sep-08-2026=744Sep-09-2026=746Sep-10-2026=233Sep-11-2026=136Sep-12-2026=104Sep-13-2026=66Sep-14-2026=87Sep-15-2026=100Sep-16-2026=73Sep-17-2026=80Sep-18-2026=99Sep-19-2026=51**Sep-21-2026=1' WHERE job_id= '1726336'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=2518' WHERE job_id= '1726336'`
0.0014	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1726336' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1726336
0.0020	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '860039' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0010	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790017746
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Service-Representative-E-Commerce-1726336
csrf-token	784549f1c464f9629a26cdc5cab18acb

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Customer Service Representative – E-Commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?