CRM

# Experienced Credit Repair & Dispute Specialist – Remote

We are a growing U.S.-based credit consulting company looking for an **EXPERIENCED Credit Repair/Dispute Specialist** to join our team long-term.

**This is NOT an entry-level position.**

We are looking for someone who already understands the credit repair process and can manage client files accurately with minimal supervision. We will train you on our company's specific processes and SOPs, but we are **not looking to train someone on the basics of credit repair.**

## RESPONSIBILITIES

You will be responsible for helping manage client files throughout the dispute process, including:

* Review and analyze 3-bureau credit reports
* Identify collections, charge-offs, late payments, inquiries, bankruptcies, personal information issues, and other negative reporting
* Identify inconsistencies and inaccuracies between Experian, Equifax, and TransUnion
* Prepare FTC Identity Theft Reports when appropriate based on client-provided information and documentation
* Prepare supporting documents for disputes
* Draft professional dispute letters
* Create and manage professional email correspondence
* Submit CFPB complaints and maintain documentation of submissions and responses
* Review responses from credit bureaus, creditors, collectors, FTC, and CFPB
* Determine the appropriate next step after receiving dispute results
* Prepare follow-up disputes and escalations according to company SOPs
* Upload dispute documents through appropriate bureau portals when required
* Maintain organized digital client files
* Keep detailed notes on every action taken on a client's account
* Save confirmation numbers, screenshots, letters, reports, responses, and supporting documents
* Track deadlines, dispute dates, responses, and follow-up dates
* Update client accounts inside our CRM
* Send professional client emails and updates using company-approved templates
* Follow company SOPs exactly
* Protect confidential client information at all times

## REQUIRED EXPERIENCE

You MUST have previous hands-on experience working with a U.S.-based credit repair company.

You should already know how to:

* Read and analyze a full 3-bureau credit report
* Use **DisputeFox**
* Prepare FTC Identity Theft Reports
* Submit CFPB complaints
* Create dispute letters
* Review bureau investigation results
* Understand the difference between Experian, Equifax, and TransUnion reporting
* Identify inaccurate, inconsistent, outdated, or questionable reporting
* Organize dispute documentation
* Track multiple client files simultaneously
* Communicate professionally in written English

You should also have working knowledge of:

* FCRA
* FDCPA
* FACTA
* CROA
* Metro 2 reporting concepts
* Identity theft dispute procedures
* Factual disputes
* Direct creditor/furnisher disputes
* Collection validation procedures
* Method of Verification requests
* CFPB escalation procedures

You do NOT need to be an attorney. You do need to understand how these laws and processes relate to the day-to-day work of a credit repair company and follow our approved procedures.

## SOFTWARE & TOOLS

Experience with the following is highly preferred:

* DisputeFox
* Google Drive
* Google Docs
* Google Sheets
* Gmail
* Jotform
* Credit monitoring platforms such as MyScoreIQ, SmartCredit, IdentityIQ, or similar
* CFPB complaint portal
* FTC ----------
* Experian, Equifax, and TransUnion dispute/upload portals
* Digital mailing platforms such as LetterStream or similar
* GoHighLevel or other CRM systems

## THE PERSON WE'RE LOOKING FOR

We need someone who is:

* Extremely detail-oriented
* Organized
* Reliable
* Able to follow written SOPs
* Able to work independently
* Comfortable managing multiple client files
* Good at meeting deadlines
* Excellent at written English
* Comfortable asking questions when something does not look right
* Able to research an issue instead of blindly using the same dispute template
* Able to keep accurate documentation
* Comfortable handling confidential consumer information
* Looking for a LONG-TERM position

Accuracy is more important to us than rushing through files.

## QUALITY STANDARDS

Every client file should clearly show:

* What was reviewed
* What action was taken
* When it was taken
* What documents were submitted
* Where they were submitted
* Confirmation/reference numbers when available
* What response was received
* What the next action should be

We expect client files to be organized enough that another team member can open the account and immediately understand what has happened.

## HOW TO APPLY

To make sure you read this entire job post, begin your application with:

**“CFPB READY”**

Then send the following:

1. Your resume
2. How many years you have worked in credit repair
3. Names/types of credit repair companies you have previously worked with
4. Which credit repair software you have used
5. How long you have used DisputeFox
6. Your experience preparing FTC reports
7. Your experience submitting CFPB complaints
8. Approximately how many client files you have managed at one time
9. A 1–2 minute Loom/video introducing yourself and explaining your credit repair experience

### Scenario Question

Please answer this question in your application:

**A new client has collections, charge-offs, late payments, inquiries, and inconsistent personal information reporting across the three credit bureaus. Explain how you would review the client's file and determine what should be addressed first.**

### Experience Question

Tell us about a time a disputed account came back as **verified**. What did you review, and how did you determine the appropriate next step?

### IMPORTANT

Do not send us any previous client's private information.

If you provide screenshots or examples of your previous work, ALL client names, addresses, Social Security numbers, dates of birth, account numbers, credit report information, and other personal information must be completely removed or blurred.

We are looking for someone who wants to grow with our company and become an important part of our credit operations team.