Hiring Remote Dispatcher - Come Work for a Well Established Company

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: TYPE OF WORK

Full Time

: SALARY

$6+

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 8, 2026

JOB OVERVIEW

About the Role
Extra Locksmith Utah is one of the top-rated locksmith companies in all of Utah and runs one of the largest key inventories in the state. We're hiring an experienced virtual Dispatch Manager to own daily call flow, job booking, technician dispatch, and KPI reporting. You'll work directly with the owner and senior managers, with a front-row seat to our expansion.

Why Join

Direct access to leadership and a real say in process improvements
Management-level impact – coach part-time dispatchers and shape our SOPs
Stable, long-term remote role with clear performance bonuses

What You'll Do

Answer inbound calls quickly, tag every call in Workiz, and track every job
Create estimates for all quoted jobs so automated follow-ups run
Book jobs, assign technicians, send ETA texts, and monitor job status
Close out jobs – verify photos, parts, signatures, and payments are attached
Send a nightly WhatsApp report (calls, estimates, bookings, sales, cost per job, top technician)
Reconcile keys pulled against jobs completed; approve or flag purchase orders
Respond to CRM leads, emails, and social DMs within 10 minutes
Audit 20% of recorded calls each week and deliver QA breakdowns

Must-Haves

2+ years of dispatch or service-business VA experience, including leadership duties
Native-level English and a confident phone voice
Hands-on experience with Workiz, ServiceTitan, or a similar field-service CRM
Google Sheets skills – basic formulas and pivot tables
Quiet home office, hard-wired internet (25 Mbps minimum), and a USB headset
Available Mon–Fri, 3:00–10:00 p.m. Mountain Time (some flexibility for the right candidate)

Nice-to-Haves

Locksmith, HVAC, plumbing, or garage-door industry background
Familiarity with Meta Business Suite or Buffer
A track record of lowering cost per job or raising booking rate

Compensation & Benefits

USD $6–$10 per hour depending on experience, plus a monthly bonus tied to booking and QA metrics
Paid training on our instant-pricing tool and statewide service map
Direct mentorship from the owner and a clear path to promotion

How to Apply

Email ---------- with the subject line "Dispatch Manager – [Your Name]" and include:

A 60-second Loom video introducing yourself and the dispatch metric you're most proud of improving
Your résumé (PDF, 1–2 pages)
A short case study (200 words or fewer) describing a process you automated or revamped

SKILL REQUIREMENT

Business Management Business Analysis Dispatching

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Hiring Remote Dispatcher - Come Work for a Well Established Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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