SHORT-TERM RENTAL (STR) OPERATIONS MANAGER

We are looking for an experienced, highly organized, and proactive Short-Term Rental Operations Manager to oversee the day-to-day operations of our growing vacation rental business.

This is a management and ownership role, not simply an administrative or guest messaging position.

You will be responsible for making sure our properties, guests, cleaners, maintenance vendors, and internal team are all operating smoothly. You will identify problems before they become bigger issues, create better systems and processes, and make sure tasks are completed properly and on time.

KEY RESPONSIBILITIES

? PROPERTY OPERATIONS
* Oversee daily operations across multiple short-term rental properties
* Monitor reservations, check-ins, check-outs, and turnovers
* Ensure every property is properly prepared before guest arrival
* Monitor cleaning quality and turnover performance
* Coordinate maintenance, repairs, inspections, and property issues
* Track recurring property maintenance and operational needs
* Identify operational issues and ensure they are resolved promptly
* Maintain property standards and operational checklists

? TEAM & VENDOR MANAGEMENT
* Approve pricing when appropriate
* Follow up on incomplete or delayed work
* Manage the STR VA/team and make sure responsibilities are clearly assigned and completed

? GUEST EXPERIENCE
* Oversee guest communication and ensure timely responses
* Monitor guest issues, complaints, and special requests
* Make sure the team handles guest concerns professionally and efficiently
* Step in to resolve escalated or urgent guest issues
* Review guest feedback and identify opportunities to improve the guest experience
* Help maintain strong ratings and reviews across booking platforms

? OPERATIONS & QUALITY CONTROL
* Create, maintain, and improve SOPs and operational processes
* Develop checklists and systems to reduce mistakes
* Monitor KPIs and team performance
* Conduct regular quality checks
* Track recurring problems and identify their root causes
* Implement solutions to improve efficiency and reduce operational costs
* Ensure important tasks are documented and followed through
* Continuously look for ways to automate or streamline operations

? COST & VENDOR MANAGEMENT
* Monitor operational expenses
* Review cleaning and maintenance invoices
* Help control unnecessary property expenses
* Compare vendor pricing and identify cost-saving opportunities
* Maintain organized records of vendor information and expenses

? OWNER SUPPORT
* Assist with owner requests and property-related concerns
* Provide regular updates on property operations
* Coordinate owner stays and special requests
* Communicate maintenance, repair, and operational updates clearly
* Help ensure owners have confidence that their properties are being properly managed

WHAT WE'RE LOOKING FOR

The ideal candidate is someone who takes ownership and gets things done.

You should be:
* Highly organized and extremely detail-oriented
* Proactive rather than reactive
* A strong problem solver
* Comfortable managing multiple properties and priorities
* Excellent at written and verbal English communication
* Confident communicating with guests, owners, employees, and vendors
* Comfortable managing people and holding team members accountable
* Resourceful and able to research solutions independently
* Good at following up and making sure tasks are actually completed
* Comfortable working with deadlines and time-sensitive situations
* Able to stay calm when unexpected problems happen
* Tech-savvy and comfortable learning new software
* Able to create structure and processes in a growing business

STR EXPERIENCE IS STRONGLY PREFERRED
- Previous experience managing Airbnb, Vrbo, vacation rentals, or short-term rental operations is strongly preferred.

Experience with platforms such as:
* Airbnb
* Vrbo
* Hospitable
* Turno
* Google Workspace
* Slack
* Notion
* Other property management or task management systems

is a major plus.

### THIS ROLE REQUIRES OWNERSHIP

We are not looking for someone who simply waits for instructions.

If you see a problem, **you own the problem until it is resolved.**

For example:
> A property is scheduled to check in at 3 PM. At 10 AM, the cleaner reports that there is a plumbing issue and the property may not be ready.

We expect you to immediately assess the situation, coordinate with maintenance, determine the expected timeline, communicate with the appropriate people, arrange alternatives if necessary, update the guest/team, and make sure the issue is fully resolved.

You should be someone who thinks:
“What needs to happen next, and who needs to handle it?”
—not someone who waits to be told what to do.

HOW WE MEASURE SUCCESS

Success in this role means:

* Properties are consistently guest-ready
* Turnovers happen smoothly and on schedule
* Guest issues are handled quickly
* Vendors are reliable and held accountable
* Team members complete their responsibilities
* Problems are identified before they become emergencies
* SOPs and systems continuously improve
* Operational costs are controlled
* Owners receive timely and accurate updates
* The business can grow without operations becoming chaotic

WORKING HOURS - US hours but specific schedule will be discussed during the interview. Because short-term rental operations are time-sensitive, you must be available to handle urgent operational issues during scheduled working hours.

TO APPLY

Please send us:
1. Your resume or work history
2. A brief description of your **STR/property management experience**
3. Number of properties you have previously managed
4. Platforms/software you have experience using
5. Your experience managing employees, VAs, cleaners, or vendors
6. Your preferred hourly rate
7. Your availability and preferred working hours
8. Short intro video

Please also answer the following:
- A property has a 3 PM check-in. At 11 AM, the cleaner tells you they cannot complete the turnover, and the next available cleaner says they can only arrive at 2 PM. What steps would you take to make sure the property is ready for the guest?