Remote Laundromat Admin

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

3

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 6, 2026

JOB OVERVIEW

# ?‍? REMOTE LAUNDROMAT ADMIN / CUSTOMER SERVICE & SALES COORDINATOR

**FULL-TIME | WORK FROM HOME | PHILIPPINES**

We are a growing laundromat and laundry delivery business based in New York City, USA, and we are looking for a **highly organized, proactive, reliable, and hardworking Remote Admin** to join our team.

This is NOT a basic data-entry VA position.

We are looking for someone who can **take ownership, communicate professionally with customers and employees, follow up without being asked, and help us generate more revenue.**

You will be an important part of our daily operations and will serve as the **main remote point of contact for customers, team members, leads, and bookings.**

Considering part time and full time positiosn

## ? SCHEDULE

Because we are based in New York City, you must be comfortable working a schedule that overlaps with **New York business hours**. We are open 8AM - 8PM

Specific schedule will be discussed during the interview.

## ? ADMIN & TEAM SUPPORT

* Please be the first point of contact for team member questions during working hours.
* Please answer questions regarding schedules, orders, customer instructions, SOPs, and daily operations.
* Please communicate schedule and procedure changes to the team.
* Please make sure team members have the information they need before escalating questions to management.
* Please set up weekly working schedules and make sure every shift is covered.
* Please keep track of recurring team questions and recommend SOP updates when necessary.
* Please escalate employee discipline, termination, payroll disputes, major conflicts, theft concerns, and other sensitive matters to management.
* Please escalate significant customer complaints, lost or damaged laundry, and potential financial losses to management immediately.
* Please make sure urgent issues are communicated immediately and never sit unresolved.

## ? CUSTOMER SERVICE

* Please monitor GoHighLevel texts and respond within **5 minutes or less** during working hours.
* Please respond to Instagram, TikTok, YouTube, Yelp, and Google messages.
* Please respond to relevant social media comments.
* Please handle customer questions professionally and efficiently.
* Please assist with complaints, refunds, rescheduling, and other customer service issues.
* Please coordinate delivery issues with the team.
* Please proactively notify customers when there are delays or changes.
* Please follow up with customers after issues are resolved.
* Please make sure every customer issue has a resolution.
* Please maintain a professional, friendly, and helpful tone with every customer.

## ? SALES & COMMERCIAL OUTREACH

A major part of this position will be helping us grow our commercial laundry business.

* Please cold email commercial prospects from our existing spreadsheets.
* Please cold call commercial prospect lists.
* Please follow up with prospects who do not respond.
* Please send pricing and quotes to prospective clients.
* Please build new commercial prospect lists.
* Please research apartment buildings, hotels, restaurants, salons, spas, gyms, Airbnb/property managers, and other potential commercial clients.
* Please follow up with old commercial leads.
* Please follow up with previous customers.
* Please ask satisfied customers for reviews and referrals.
* Please track every lead from prospect → conversation → quote → customer.
* Please keep our sales pipeline organized and up to date.
* Please proactively look for new opportunities rather than waiting for leads to come to us.

## ? BOOKING MANAGEMENT

* Please accept Peerspace bookings that work with our schedule as quickly as possible.
* Please accept Gigster bookings that work with our schedule as quickly as possible.
* Please accept bookings after 8 PM whenever operationally feasible.
* Please monitor the booking calendar.
* Please coordinate booking details with the physical team.
* Please make sure no booking opportunity sits unanswered.
* Please communicate important booking information to the team.

## ? MARKETING & SOCIAL MEDIA

* Please post regularly on Yelp.
* Please post regularly on Google Business Profile.
* Please post regularly on Instagram, TikTok, and YouTube.
* Please create simple promotional content.
* Please promote wash & fold services.
* Please promote commercial laundry services.
* Please promote subscriptions.
* Please promote premium care services.
* Please turn positive customer reviews and testimonials into content.
* Please respond to comments and messages.
* Please monitor which marketing channels are generating inquiries and customers.

## ? REVENUE GROWTH & CUSTOMER RETENTION

We want someone who thinks like a business owner and looks for opportunities to make the company more money.

* Please contact customers who have not ordered recently.
* Please follow up on abandoned inquiries.
* Please follow up on quotes that have not closed.
* Please identify customers who could become recurring customers.
* Please upsell subscriptions when appropriate.
* Please upsell premium care when appropriate.
* Please upsell delivery when appropriate.
* Please ask commercial clients if they have additional locations or businesses.
* Please reactivate old customers.
* Please look for opportunities to increase customer lifetime value.
* Please track revenue generated through your outreach and follow-up.

## ? REMOTE OPERATIONS

* Please monitor the day's orders remotely.
* Please monitor pickup and delivery status.
* Please coordinate with drivers.
* Please confirm deliveries have been completed.
* Please follow up on late deliveries.
* Please communicate operational issues to the appropriate team member.
* Please escalate missing or damaged laundry to management immediately.
* Please communicate staffing or coverage issues to management.
* Please maintain a running list of operational problems.
* Please make sure employees receive all important customer instructions.
* Please make sure no customer, lead, booking, or operational issue falls through the cracks.

## ? DAILY REPORTING

Please provide a daily report including:

* Please report the number of inbound customer messages.
* Please report the number of messages responded to within 5 minutes.
* Please report the number of commercial emails sent.
* Please report the number of commercial calls made.
* Please report the number of follow-ups completed.
* Please report the number of new commercial leads generated.
* Please report the number of quotes sent.
* Please report the number of new customers acquired.
* Please report the number of customers reactivated.
* Please report the number of reviews requested.
* Please report the number of Peerspace bookings accepted.
* Please report the number of Gigster bookings accepted.
* Please report any customer complaints or unresolved issues.
* Please report any staffing or operational issues.
* Please report any revenue generated directly from your outreach and follow-up.

# ⭐ WHAT WE ARE LOOKING FOR

The ideal candidate is:

* Extremely reliable and responsible
* Highly organized
* Proactive and self-motivated
* Excellent at written and spoken English
* Comfortable speaking with customers on the phone
* Comfortable making cold calls
* Comfortable with sales
* Friendly and professional
* Fast at responding to messages
* Able to multitask
* Able to work independently without constant supervision
* Comfortable managing multiple priorities
* Tech-savvy and able to learn new software quickly
* Good at following SOPs
* Able to solve problems independently
* Comfortable communicating with a U.S.-based business and team
* Detail-oriented
* Someone who takes ownership instead of waiting to be told what to do

## ? THIS ROLE IS NOT FOR YOU IF...

* You need to be reminded repeatedly to complete tasks.
* You dislike making phone calls.
* You are uncomfortable with sales.
* You are slow to respond to customers.
* You frequently miss deadlines.
* You need constant supervision.
* You are not comfortable handling multiple tasks at once.
* You are not comfortable communicating with employees or customers.
* You are looking for a position where you simply complete assigned tasks and log off.

We want someone who sees a problem and thinks:

**"How can I solve this?"**

rather than:

**"Someone needs to tell me what to do."**

## ? SUCCESS IN THIS ROLE

Your goal is to help us make sure:

**Customers are happy.
Employees have the information they need.
Leads are followed up with.
Commercial clients are contacted.
Bookings are accepted.
Deliveries are coordinated.
Problems are resolved.
Customers come back.
And the business makes more money.**

If you are someone who is **ambitious, proactive, organized, and excited to grow with a business**, we would love to hear from you.

## ? HOW TO APPLY

Please send:

1. Your resume or work history
2. A brief introduction about yourself
3. Your previous experience with customer service, sales, administration, or virtual assistance
4. Your experience with cold calling
5. Your experience with social media
6. Your preferred working hours
7. Your internet speed
8. Your computer/laptop specifications
9. Your expected salary
10. **Please answer this question:**

**A customer texts us saying their laundry delivery is 3 hours late and they are very upset. What would you say to the customer, and what would you do internally to resolve the situation?**

We are looking for someone who can **think independently, communicate extremely well, and take ownership.**

**We look forward to hearing from you!**

SKILL REQUIREMENT

Administrative Management Data Entry Sales

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0152
Total Execution Time	0.0164

GET DATA

No GET data exists

MEMORY USAGE

1,540,264 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Remote-Laundromat-Admin-1724535

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0103 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1724535 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 820366 LIMIT 1
0.0017	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1724535 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-24',ej.date_added) duration_days, DATEDIFF('2026-09-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-24',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1724535'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1724535
0.0007	`UPDATE employer_jobs SET hit_counts = '*Sep-06-2026=3107Sep-07-2026=681Sep-08-2026=295Sep-09-2026=175Sep-10-2026=102Sep-11-2026=93Sep-12-2026=79Sep-13-2026=70Sep-14-2026=68Sep-15-2026=53Sep-16-2026=59Sep-17-2026=41Sep-18-2026=41Sep-19-2026=41**Sep-24-2026=1' WHERE job_id= '1724535'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=4905' WHERE job_id= '1724535'`
0.0007	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1724535' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1724535
0.0039	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '820366' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790243408
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Remote-Laundromat-Admin-1724535
csrf-token	ea8a6963370264d060d8d018d68cc4bd

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.206
HTTP_DNT

Remote Laundromat Admin

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?