Client Intake Specialist & Case Manager - US Personal Injury Law Firm (Medical or PI Experience REQUIRED)

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: TYPE OF WORK

Full Time

: SALARY

1200

: HOURS PER WEEK

40

: DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

*** PRIOR MEDICAL OR PERSONAL INJURY EXPERIENCE IS REQUIRED ***
Applications without it will not be read. See "REQUIRED BACKGROUND" below.

US personal injury law firm hiring ONE full-time Client Intake Specialist & Case Manager. This is a long-term, career position - not a short project.

WHO WE ARE
Big Bubba Injury Law is a personal injury law firm in West Virginia, USA. We represent people who were hurt in car crashes. We do not charge our clients anything up front - we only get paid when we win. Our clients are ordinary working people, and many of them are scared, in pain, and have never spoken to a lawyer before.

===========================================
REQUIRED BACKGROUND - READ THIS FIRST
===========================================

You must have real, verifiable experience in ONE of the following. This is not negotiable and it is not a "nice to have."

MEDICAL:
- Nurse, nursing graduate, or medical assistant
- Medical records, medical billing, or medical coding
- Health insurance claims processing or utilization review
- Medical transcription or medical scribe work
- Medical VA work for a US clinic, hospital, or provider

OR PERSONAL INJURY / LEGAL:
- Intake, case management, or paralegal work for a US personal injury law firm
- Demand package preparation, medical records summarization, or lien resolution
- Auto insurance claims handling or bodily injury adjusting
- Legal VA work for a US plaintiff-side firm

You will be reading medical records every single day. You need to already know what an MRI report says, what a chiropractor's SOAP note looks like, what "MMI" means, and why a 30-day gap in treatment matters. We will train you on our systems and our law. We will not train you on medicine.

In your application, state exactly where you got this experience, how long, and what you handled. Vague claims will be rejected.

===========================================

THE ROLE
You are the voice of this firm. An AI answering service takes the first call and passes qualified callers to you. From that moment, you own the client.

Two jobs in one:

1. INTAKE AND CLOSING (the first hour of the case)
- Take the handoff from our answering service and call the injured person immediately
- Build trust fast, get the facts of the crash and their injuries, and confirm we can help
- CLOSE. Persuade them to hire us, send the e-signature link, and stay on them until it is signed. Most people call more than one law firm. The firm that answers with a real human who cares is the firm that gets hired. That is you.
- Follow up relentlessly on unsigned links - same day, next day, day three

2. CASE MANAGEMENT (the next 6-12 months)
- Be the client's single point of contact for the life of their case
- Weekly calls while they are actively treating; biweekly at every other stage. We do not let clients wonder what is happening.
- Collect, review, and organize medical records and bills as treatment progresses
- Track the client's treatment trajectory and flag gaps, pre-existing conditions, and missing providers
- Chase down records from doctors' offices, hospitals, and imaging centers
- Coordinate with insurance adjusters within the scope the attorney sets
- Keep every case file complete and current in our case management software
- Prepare the file for the attorney at each stage

You are not giving legal advice. The attorney makes every legal decision. You run the relationship and the file.

ALSO REQUIRED

- NEUTRAL, EASILY UNDERSTOOD AMERICAN ENGLISH ON THE PHONE. This is a hard requirement. Our clients are in rural West Virginia. Many are elderly, many are in pain, and many will hang up if they have to ask you to repeat yourself. You must be understood effortlessly on the first call. Excellent written English as well - you will be sending client emails and texts under our firm's name.
- Real experience persuading people on the phone. Sales, appointment setting, closing, retention, collections, or high-end customer service. Tell us specifically what you sold or closed and what your numbers were.
- Full-time availability on US Eastern Time, 9:00 AM - 6:00 PM ET (9:00 PM - 6:00 AM Philippine Time). This is a night shift in the Philippines. Do not apply if you cannot commit to it long term.
- Reliable computer, noise-free work environment, headset, and backup internet AND backup power. Our clients cannot hear roosters, tricycles, or family in the background.
- Empathy that is real. You will talk to people on the worst week of their life. If you cannot sit with someone who is crying and still get the information we need, this is not your job.
- Organized to the point of being obsessive. You will be managing 30-60 open cases at once.

BONUS
- Both medical AND personal injury experience
- Experience with case management software (Filevine, Litify, Smart Advocate, Clio, CasePeer, or similar)
- Experience with US health insurance, Medicare, Medicaid, or ERISA subrogation

WHAT WE OFFER
- Competitive salary paid twice monthly, on time, every time
- 13th month pay
- Paid US holidays after 90 days
- Performance bonus tied to signed clients after 90 days
- Direct daily work with the firm's owner-attorney. No layers, no bureaucracy.
- Genuine growth. You are our first hire. As we grow, you lead the team.
- Full training on our systems and our process

HOW TO APPLY (applications that skip any step will be deleted unread)

1. Put the word CHARLESTON in the first line of your application. This is how we know you read the post.

2. State your medical or personal injury experience in specific detail: employer, dates, and exactly what you handled.

3. Record a 90-second audio or video clip (Loom, Google Drive, or Vocaroo link) in which you:
a. Introduce yourself and say why you want this job
b. Then role-play this: you are calling Mary, 62 years old, rear-ended three days ago, neck and lower back pain, has not seen a doctor yet, and she is nervous about hiring a lawyer because she thinks it costs money. Get her comfortable, get her to see a doctor, and get her to say yes to signing with us. Improvise. We are listening to your voice, your warmth, and your ability to close.

4. In writing, tell us:
- Your experience persuading people by phone, with specific numbers
- Your exact home internet speed and whether you have backup internet and backup power
- Confirm in one sentence that you can work 9:00 PM - 6:00 AM Philippine Time long term
- Your expected monthly salary in USD

We read every application that follows these instructions. We hire one person and we intend to keep them for years.

SKILL REQUIREMENT

Medical Services Paralegal Medical Knowledge

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Client Intake Specialist & Case Manager - US Personal Injury Law Firm (Medical or PI Experience REQUIRED)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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