PayPal Dispute & Chargeback Manager (E-commerce)

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TYPE OF WORK

Full Time

SALARY

50$/week

HOURS PER WEEK

10

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

We are Leichtkraut, a growing health and wellness brand from Germany.
We sell a natural herbal supplement. Every day, a few of our customers open
a PayPal case instead of writing to us first. Your job is to win those cases
back and to keep our dispute rate low.

***!!!IMPORTANT: This position is for women only!!!***
Male applicants will not be considered. Please do not apply.

THE ROLE
- Work our PayPal Resolution Center every single day
- Sort every new case by deadline. A case with no answer is a case we lost
- Upload the tracking proof. Most of our cases are won exactly there, and they are won fast
- Build the evidence when a case needs more: order confirmation, proof of delivery, full email history
- Write the response inside the case. Short, factual, backed by proof
- Communicate with our supplier whenever tracking or proof of delivery is missing or unclear
- Log every single case in our backend sheet: date, order number, case type, amount, deadline, status, outcome
- D ---------- when we defend and when we refund. You get clear rules from us
- Send one short report every week: cases, won, lost, refunded, dispute rate
- Part-time to start, long-term, with more hours as volume grows

PAY AND GROWTH
- You start at $50 per week
- Right now our claim and chargeback volume is low, so the workload is small and the pay reflects that
- In Q4 the volume goes up a lot. More orders means more claims and more chargebacks. As that happens, this role can grow to several hundred dollars per week
- This is real, not a line on paper. We would rather pay one excellent person properly than three average ones cheaply. If you win cases, you will move up.

HOW TO APPLY
Send us a DM here with exactly TWO things:

1. The link to your video (Loom or Google Drive)
2. Your WhatsApp number

Nothing else. No long message.
If your video convinces us, we will contact you on WhatsApp.
No video means no reply.

YOUR VIDEO (5 to 10 minutes) - please cover all of this:
- Your name, your age, where you are based
- Exactly how long you have handled PayPal disputes or chargebacks (years and months)
- Which companies or brands, and what they sold
- Which payment providers you have worked with (PayPal, Stripe, Klarna, Shopify Payments)
- Which tools you have used (PayPal Resolution Center, Shopify, Gorgias, Zendesk, Google Sheets)
- How many disputes you handled per week, and roughly what share of them you won
- Tell us about one case you LOST, and what you would do differently today
- How you handle a case where tracking says delivered but the customer says nothing arrived
- Any experience working with suppliers or fulfilment partners to get proof of delivery
- How you keep track of many open cases at once. Show us your system if you have one
- Any experience with health, beauty or supplement brands
- Your English level, and any experience with German or translation tools
- Your available hours in your local time, and your earliest start date
- Your internet speed and your work setup

Speak freely and take your time. The more we see of you in this video,
the faster we can move you forward.

SKILL REQUIREMENT
Ecommerce Customer Service Chargeback Analysis
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