Team Leader - End User

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$5 + perks and benefits

HOURS PER WEEK

40

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

Please Read carefully - Failure to Follow the Instructions Will Not Be Entertained


Email your updated resume in pdf - ----------

Job Title: Team Leader - End User

Full-time 9 AM to 5 PM EST Mondays - Fridays

Rate: $5/hour + perks and beneffits - salary is bi-weekly

Requirements: Very good English Skills and Must have a good IT background (Please read the full job description)

Job Description:
The Team Leader oversees the day-to-day activities of the tech division, ensuring that tasks are completed efficiently and effectively. They should be the most-involved member of management when it comes to department operations. The team leader is also a subject-matter expert in the End User Department involving Microsoft 365,Microsoft Teams,SharePoint,OneDrive,Outlook,Autotask PSA / Ticketing System,Datto RMM,End User troubleshooting and technical escalations.

Roles and Responsibilities:
Oversees addition of new clients to their department. Provide ongoing training and development opportunities for team members to enhance their skills and keep up with industry trends. * Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans as needed. * Foster a positive and motivated work environment to enhance team morale and productivity. Review technician timesheets on a frequent basis to ensure FOS timekeeping standards are met. Alongside the Customer Service team, TLs will ensure that their team meets service level agreements (SLAs) and responds promptly to user inquiries and issues. Assigning tasks and responsibilities to team members based on their skills and workload. Provide resolution for escalated technical issues, and provide guidance to the team on complex problems as needed. Facilitating effective communication within the team. Guide and mentor new hires and new additions to the team as needed. Plan and design service and hardware deployments Identify training needs and support the continuous development of team members. Promote knowledge sharing and collaboration within the team. Work with third-party vendors Perform integrations of new services into existing service infrastructure Respond to requests for proposals Create sites and organizations in supported cloud platforms, tenants, etc., and grant access to these sites based on internal requests from the team. Ensure that work is evenly distributed among team members and that no one is overloaded or underutilized. Regularly check in with team members about their job satisfaction and address any issues or concerns they may have. Understand the career aspirations of each team member and provide opportunities for growth and advancement.

Qualification:
Bachelors Degree in IT or a related field, OR 2-4 years of experience in IT, or a related field. Ability to lead, mentor, and develop high-performing teams. Expertise in identifying inefficiencies and driving operational improvements. Skilled in managing client relationships and ensuring SLA compliance. Proficient in tracking performance and mitigating operational risks. Experienced in overseeing operations and aligning strategies with goals. 2-4 years experience in technical support

Experience:
Led a team of professionals, providing direction, motivation, and performance feedback to achieve organizational objectives. Excellent communication skills with the ability to interact effectively with internal teams and external service providers. Streamlined processes and identified areas for improvement, boosting team productivity and ensuring quality standards were consistently met. Acted as a liaison between clients and internal teams, ensuring high client satisfaction and adherence to service level agreements (SLAs). Regularly assessed team performance, providing constructive feedback and implementing development plans to drive continuous improvement. Managed key projects, ensuring timely execution and alignment with business goals while mitigating operational risks. Held Managerial Positions at Far Out Solutions, delivering impactful results and driving team success.

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0704
Total Execution Time  0.0718
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,551,896 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Team-Leader-End-User-1724265
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0639 seconds)  (Hide)
0.0004   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0004   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1724265
 LIMIT 1 
0.0024   SELECT *
FROM `employers`
WHERE `employer_id` = 220966
 LIMIT 1 
0.0004   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1724265
AND `misc`.`id` IS NULL 
0.0006   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-08',ej.date_added) duration_days, DATEDIFF('2026-09-08',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-08',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1724265' 
0.0004   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1724265 
0.0010   UPDATE employer_jobs SET hit_counts = '***Sep-05-2026=1406***Sep-08-2026=1' WHERE job_id= '1724265'  
0.0008   UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1404' WHERE job_id= '1724265'  
0.0016   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1724265' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1724265 
0.0548   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '220966'
AND `date_added` >= '2022-06-08' 
0.0005   select * from teasers 
0.0003   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)