Customer Service, Quotes and Other VA Activities

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: TYPE OF WORK

Full Time

: SALARY

15,000/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

Minuteman Press Newcastle is looking for a friendly, organised and motivated Customer Service & Sales Support person to join our print, signage and promotional products business.

The role will be the first point of contact for many of our customers, so excellent communication, a professional manner and a strong focus on customer service are essential via the phone (Webex).

The successful applicant will be trained in our products, services and quoting processes. The role will involve handling customer enquiries, answering phone calls, preparing quotes and providing general administrative and Virtual Assistant (VA) support to help keep the business running efficiently.

Key Responsibilities
Answer incoming phone calls and respond to customer enquiries.
Provide friendly and professional customer service.
Respond to emails and online enquiries.
Understand customer requirements and recommend suitable products and services.
Prepare and follow up quotes for printing, signage and promotional products.
Learn our products, pricing and quoting systems.
Enter and maintain customer information and job details.
Follow up quotes and enquiries with customers.
Assist with customer orders from enquiry through to completion.
Liaise with suppliers and production staff when required.
Assist with artwork, job specifications and production information.
Carry out general administrative and VA tasks.
Maintain accurate records and keep customer information up to date.
Assist with scheduling, job tracking and other office tasks.
Identify opportunities to upsell or recommend additional products where appropriate.
Training

Full training will be provided to the successful applicant.

Training will include:
Our printing, signage and promotional product range.
How to understand customer requirements.
Preparing accurate quotes.
Using our quoting and job management systems.
Processing customer orders.
Basic understanding of artwork and print specifications.
Customer follow-up and sales processes.
General VA and administrative procedures.

We are looking for someone who:
Has excellent customer service and communication skills.
Is confident answering the phone and speaking with customers.
Is organised and pays attention to detail.
Is comfortable using computers and learning new software.
Has good written and verbal English.
Can manage multiple enquiries and tasks at the same time.
Is reliable, proactive and willing to learn.
Has a positive attitude and enjoys working with customers.
Can work independently but is also a strong team player.
Previous experience in printing, signage, promotional products, administration, customer service or sales would be an advantage, but is not essential.

This is a great opportunity for someone looking for a long-term role in a growing print, signage and promotional products business, with training provided to develop their product knowledge and quoting skills.

Position
Job Title: Customer Service & Sales Support
Industry: Print, Signage & Promotional Products
Employment Type: Full-time
Location: Working from Home with strong / reliable internet connection
Reports To: Owner

SKILL REQUIREMENT

English Speaking Customer Service

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Customer Service, Quotes and Other VA Activities

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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