Chargeback & Dispute Manager – (Shopify Store, On-Call)

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TYPE OF WORK

Gig

SALARY

20

HOURS PER WEEK

TBD

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

READ THIS FIRST

This role is paid per case, not per hour and not per month. There is no fixed
salary and no guaranteed volume. Some months we will send you two or three
cases. Some months, none at all.

We are being blunt about this up front so nobody wastes their time. If you
need predictable monthly income, this is not the role for you. If you already
have other clients and want a small, well-paid task you can pick up when it
lands, keep reading.

ABOUT US
Wattle & Reed is an Australian women's fashion brand selling online through
Shopify.

THE ROLE
When a customer disputes a payment with their bank, we have a hard deadline to
submit evidence. Win or lose comes down entirely to how well that evidence is
put together. Right now the founder does this in a rush between other work. We
want one person who owns it and does it properly, every time.

Each case is roughly 30 to 45 minutes of work.

WHAT YOU WILL DO PER CASE
- Pick up the case within 24 hours of us sending it to you
- Build the evidence package: order details, fulfilment and tracking records,
the full customer email history, our published delivery and returns policy,
and proof of what the customer saw at checkout
- Write the response narrative. Factual, structured, no emotion. It is read by
a bank reviewer who will spend two minutes on it.
- Submit before the deadline. Late means an automatic loss.
- Log the case in our sheet: order, reason code, amount, deadline, evidence
submitted, outcome
- Tell us in one line what caused the dispute, so we can stop it happening again

PAY
- Fixed fee per case handled
- Additional bonus for every case won
- Paid via Wise, within one week of submission
- Exact amounts discussed on the call

REQUIREMENTS
- Previous experience handling chargebacks or payment disputes for an
e-commerce store. This is the core requirement, not a preference.
- Understanding of common reason codes, particularly item not received and
item not as described
- Strong written English. Your submission d ---------- whether we keep the money.
- Able to work in Shopify admin: orders, fulfilment status, tracking
- Reachable and able to start a case within 24 hours of us contacting you
- Meticulous with deadlines

NICE TO HAVE
- Experience with Shopify Payments disputes specifically
- Familiarity with fraud prevention or order risk review

WHAT WE OFFER
- Clean, self-contained work with a clear outcome
- No meetings, no daily check-ins, no fixed hours
- A long-term arrangement. As the store grows, so does the volume.
- Paid promptly, every time

HOW TO APPLY
Reply with the subject line "Wattle & Reed - Disputes" and tell us:

1. Which stores you have handled chargebacks for, roughly how many per month,
and your approximate win rate
2. Which payment providers you have submitted evidence through
3. Your fee per case, and whether you want a win bonus on top
4. How quickly you can normally pick up a case

Shortlisted applicants will be invited to a short video call.

SKILL REQUIREMENT
Shopify Customer Support Chargeback Analysis
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