Supply Chain Manager – Shopify Fashion Store

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TYPE OF WORK

Any

SALARY

3

HOURS PER WEEK

8

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

ABOUT US
Wattle & Reed is an Australian women's fashion brand selling online through
Shopify. Our customer support is handled by a dedicated VA. This role is the
other side of that: when a problem needs to be solved with our supplier, you
own it.

THE ROLE
Every day a handful of orders go wrong. A parcel stops moving. The wrong item
arrives. A garment turns up faulty or does not match the listing photos. Right
now the founder chases the supplier on all of these. We want you to take that
over completely.

You are not talking to customers. You are talking to suppliers, and you do not
let go until the case is closed.

WHAT YOU WILL DO
- Take order issues escalated by our customer support VA
- Contact the supplier about stuck shipments, missing tracking, wrong items,
faulty goods and products that do not match the listing
- Push for a concrete outcome: reshipment, replacement, refund or credit
- Follow up on every open case until it is resolved. Suppliers go quiet. Your
job is to not let that work.
- Log every case in a simple sheet: order, issue, supplier, date raised,
status, outcome
- Report back to the support VA with the answer they need for the customer,
same day where possible
- Escalate to the founder only when the supplier refuses to cooperate
- Send a short weekly summary: which suppliers and which products generate the
most problems

WHAT WE ARE ACTUALLY LOOKING FOR
- Persistence above everything. Most of this role is following up on things
other people are ignoring.
- Strong written English. You negotiate in writing and you document everything.
- Previous experience dealing with overseas suppliers or dropshipping
fulfilment issues
- Able to look up orders, tracking and fulfilment status in Shopify admin
- Organised. Nothing may fall through the cracks, because a forgotten case
becomes a chargeback.
- Working hours that overlap with our suppliers

NICE TO HAVE
- Apparel or fashion background
- Experience chasing international parcel tracking and reading carrier scan
histories
- Comfortable working across time zones and following up outside a fixed script
- Experience keeping a case log or tracker that someone else also relies on

WHAT WE OFFER
- Long-term part-time role. Hours and pay grow with order volume.
- Clear ownership: this is your area, not a shared task
- Paid twice a month via Wise, on time
- Direct line to the founder

HOW TO APPLY
Reply with the subject line "Wattle & Reed - Supplier" and tell us:

1. Which e-commerce brands you have handled supplier or fulfilment issues for
2. Which supplier platforms and regions you have worked with
3. Your available hours in Philippine time
4. Your monthly rate for 8 hours per week

Shortlisted applicants will be invited to a video call.

SKILL REQUIREMENT
Inventory Management Shopify Email Support
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