Operations & Customer Support Virtual Assistant — Australian Youth Sports

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: TYPE OF WORK

Part Time

: SALARY

USD $8–$15 per hour

: HOURS PER WEEK

15

: DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

We are an Australian youth-sports coaching business looking for a reliable, detail-focused Virtual Assistant to keep parent enquiries, booking administration and daily operational follow-up moving.

This role suits someone who communicates calmly, checks facts carefully and flags uncertainty instead of guessing.

WHAT YOU WILL DO
• Triage routine Facebook and Instagram ---------- .
• Reply using approved information, scripts and programme links.
• Record leads, follow-ups and unresolved questions.
• Help reconcile bookings with registration information after training and access approval.
• Maintain calendars, trackers, task lists and organised files.
• Prepare a short daily summary of completed work, waiting items and exceptions.
• Document repeatable tasks as clear checklists.

WHAT SUCCESS LOOKS LIKE
• Parents receive clear and accurate information quickly.
• No enquiry or exception silently disappears.
• Dates, prices, locations and booking links match the approved source.
• Sensitive, medical, refund and child-safety matters are escalated to the business owner.
• The owner can see what is complete, waiting or blocked without searching through messages.

YOU MUST HAVE
• Strong written English and customer-service judgement.
• Excellent attention to detail.
• Experience with Google Workspace and Meta Business Suite.
• A reliable computer, internet connection and work routine.
• Meaningful overlap with Australia/Sydney time.
• Confidence saying “I need to confirm that” when a source is unclear.

Squarespace, CRM, Canva, sports, education or youth-programme experience is helpful but not required.

ROLE SETUP
• Remote and part-time, initially 10–15 hours per week.
• USD $8–$15 per hour, based on demonstrated experience.
• Long-term potential for the right person.
• A short paid work sample using fictional data will be used before an ongoing offer.

HOW TO APPLY
Begin your application with the words CLEAR BEFORE QUICK and include:
1. Your location, time zone and available Sydney-time hours.
2. A short example of a customer problem you resolved accurately.
3. Tools you have used: Meta Business Suite, Google Workspace, Squarespace and any CRM/task system.
4. Your proposed hourly rate, weekly availability and earliest start date.
5. Answer these scenarios:
• Two old documents show different clinic dates. What do you do before replying?
• A parent says their child is injured and asks for a refund. Write your exact short response.
• A customer says they paid, but you cannot verify the order. What do you say and do internally?
• You sent the wrong link. What are your next three actions?

Do not include passwords, identity documents, medical information or other sensitive personal documents in your initial application.

SKILL REQUIREMENT

Social Media Management Customer Service Virtual Assistant

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Operations & Customer Support Virtual Assistant — Australian Youth Sports

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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