Customer Care Representative

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TYPE OF WORK

Any

SALARY

$6/hour

HOURS PER WEEK

38

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

About Us
We are a fast-growing painting company serving homeowners and businesses across the U.S. We are looking for a dependable, proactive, and customer-focused Customer Service Representative to join our team on a long-term basis.

We are growing quickly, and we need someone who can help us provide an excellent experience to every customer—from the first phone call all the way through completion of their painting project.

If you are organized, responsible, communicate well in English, and take pride in your work, we would love to hear from you.

Responsibilities
Answer incoming customer calls, texts, emails, and inquiries
Respond quickly and professionally to new leads
Schedule painting estimates and appointments
Confirm appointments with customers
Follow up with leads who have not yet scheduled
Follow up with customers after estimates
Answer questions about our painting services and process
Handle customer concerns and help resolve issues professionally
Keep customers updated about scheduling and project progress
Coordinate with our salespeople, estimators, and painting crews
Update customer information and job details in our CRM
Make outbound calls to leads and existing customers
Follow up on missed calls and messages
Keep accurate notes and records
Help ensure no customer or lead falls through the cracks
Perform other customer service and administrative tasks as needed
What We Are Looking For
Our ideal candidate is:

Reliable and dependable
Proactive and takes initiative
Friendly and professional with customers
Excellent at communicating in English
Organized and detail-oriented
Comfortable speaking with customers over the phone
Able to multitask and prioritize
A quick learner who can learn new software and processes
Comfortable working independently
Someone who takes ownership and gets things done
Looking for a stable, long-term position
Experience
Previous customer service experience is preferred.

Experience in any of the following is a plus:

Painting or home improvement
Construction or home services
Roofing, remodeling, landscaping, or other exterior services
Appointment setting
Lead follow-up
CRM software
U.S. customer service
However, industry experience is not required. We can train the right person who has the right attitude and work ethic.

Requirements
Excellent spoken and written English
Strong communication skills
Reliable high-speed internet
Computer/laptop suitable for daily work
Quiet and professional workspace
Ability to work during U.S. business hours
Comfortable making and receiving phone calls
Able to commit to a long-term position
What We Offer
Long-term, stable employment
Competitive salary based on experience
Paid training
Opportunity to grow with a rapidly expanding company
Supportive and professional team
Opportunities for increased responsibility as the company grows
Who We Want
We are not looking for someone who simply wants to complete assigned tasks and wait for the next instruction.

We want someone who takes ownership.

If a customer hasn't responded, you follow up.
If a lead hasn't been scheduled, you make sure it doesn't get forgotten.
If you notice a problem, you communicate it and help find a solution.

We want someone who sees themselves as an important part of our company and wants to grow with us for years—not months.

How to Apply
Please include the following in your application:

Your resume
A brief introduction about yourself
Your previous customer service experience
Your expected monthly salary
Your availability and preferred working hours
Answer this question: What would you do if a customer was upset about a delay with their painting project?
Applications that do not answer all of the questions above may not be considered.

We look forward to meeting you!

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