Customer Support & Sales Follow-Up VA | Email/Chat + Quotes

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: TYPE OF WORK

Full Time

: SALARY

$700 / month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

We are a growing US eCommerce company that buys computer hardware and electronics from customers. People visit our website to receive quotes for GPUs, CPUs, motherboards, RAM, laptops, and other products.

We are hiring a full-time Customer Support & Sales Follow-Up VA to help customers complete their trade-ins.

This is not cold calling or lead generation. Customers have already contacted us, requested a quote, or started a transaction. Your job is to answer their questions, collect missing information, help prepare accurate quotes, and follow up until they make a decision.

You do not need to be a computer-hardware expert. We will train the right person. We are primarily looking for someone with strong written English, customer service experience, attention to detail, and the confidence to follow up with warm customers.

This role requires sales judgment, product research, accurate math, strong written communication, and consistent follow-up. You will need to be available during US business hours (CST).

WHAT YOU WILL DO

• Respond quickly to inbound custom-quote requests
• Gather product model, quantity, condition, photos, and other required information
• Research unfamiliar computer hardware and electronics
• Prepare custom quotes using our pricing and margin guidelines
• Help customers combine multiple products into one transaction
• Follow up on custom quotes that have not received a response
• Recover abandoned quotes and unused shipping labels
• Handle basic pricing objections and competitor comparisons
• Negotiate within approved pricing limits
• Escalate high-value opportunities and pricing exceptions
• Identify system builders, resellers, IT companies, and other recurring sellers
• Maintain an organized pipeline of open opportunities
• Track each lead from initial contact through shipment
• Reactivate previous sellers who may have additional inventory
• Ask satisfied customers for referrals when appropriate
• Work closely with customer support so customers experience a smooth handoff
• Document lost-deal reasons, common objections, and missing catalog products
• Suggest improvements to sales templates, follow-up sequences, and internal processes

WHAT WE ARE LOOKING FOR

• Strong written English
• Previous sales, lead follow-up, account management, or eCommerce experience
• Comfortable communicating with US customers
• Able to write naturally and persuasively without sounding scripted
• Strong attention to detail
• Comfortable working with pricing, percentages, margins, and spreadsheets
• Able to research unfamiliar products and compare market information
• Organized and persistent with follow-up
• Comfortable using a CRM or structured sales pipeline
• Experience using ChatGPT, Claude, or similar AI tools for research, writing, organization, or process improvement
• Able to verify AI-generated information before using it
• Interested in computer hardware and electronics
• Reliable internet connection and computer
• Able to work the required US Central Time schedule
• Looking for a stable, long-term position

Computer hardware knowledge is strongly preferred, but a capable researcher with sales experience can also succeed.

HOW PERFORMANCE WILL BE MEASURED

• Custom-quote response time
• Quote completion time
• Custom-quote close rate
• Revenue and gross profit from closed opportunities
• Follow-up completion rate
• Number and value of recovered transactions
• Accuracy of pricing and product information
• Age of open opportunities
• Repeat-customer and referral revenue
• Commercial or recurring accounts identified
• Quality of CRM notes and pipeline management

AI USE

We actively use AI throughout the company and are specifically looking for someone who is comfortable improving workflows with it.

You may use AI to research products, summarize conversations, draft follow-ups, organize lead information, analyze objections, and improve SOPs. You must still check every important fact, calculation, and customer-facing response.

PAY AND GROWTH

• Starting salary is $700 USD per month
• Full-time, 40 hours per week
• Paid training
• Long-term position
• Performance and compensation will be reviewed as your responsibilities and results grow

HOW TO APPLY

Start your application with the job posting contact name, plus "QUOTE 4090"

Please include:

A short introduction about yourself

Your previous sales, follow-up, eCommerce, or account-management experience

The platforms and tools you have used

A specific example of how you use AI to improve your work

Your experience with pricing, spreadsheets, or product research

Your current work commitments and availability

Your computer specifications and internet speed

Your resume or relevant work history

Generic applications that do not complete both exercises will not be considered.

SKILL REQUIREMENT

Inbound Sales Email Support Sales Support

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Customer Support & Sales Follow-Up VA | Email/Chat + Quotes

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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