Account Coordinator (Client Success Support Role)

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TYPE OF WORK

Full Time

SALARY

5.00

HOURS PER WEEK

40

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

About Ad Leverage: Ad Leverage is a performance driven media agency focused on delivering measurable growth for clients. We pride ourselves on strategic integration of media, creative and analytics to maximize client ROAS. Our culture values collaboration, accountability, curiosity and continuous learning. As part of a growing Client Success team, the Account Coordinator plays a key role in supporting senior leadership and ensuring excellence in execution.

Role Summary: The Account Coordinator is an early career role, responsible for supporting Client Success Managers and Directors with administrative and operational tasks associated with client work. This role is an integral part of the Client Success team and provides exposure to core client management functions, project coordination, reporting and cross-department collaboration.

Key Responsibilities

Client Support & Communication:

Assist with internal and external client communications, including email, call follow-ups, and stakeholder coordination
Attend internal and external client meetings,capturing concise meeting recaps
Maintain awareness of client priorities, timelines, and deliverables
Help prepare client presentations, reports, and status updates
Support onboarding and offboarding processes
Project Coordination & General Account Services:

Maintain and update project timelines and deliverables in internal project management tool - Asana
Assist with budget tracking and billing or media reconciliation
Manage calendars, schedule internal and external meetings, and confirm agendas
Remain current on client brands, services, industry trends, and competitive insights
Contribute to team knowledge sharing and process improvements
Qualifications:

Required:

0-3 years of relevant experience (internships included)
Proficiency with Google Workspace or Microsoft Office
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple tasks, shifting priorities and deadlines
Helpful Skills(Not Required):

Familiarity with agency workflows, project management tools and CRM platforms
Basic understanding of media channels (TV, Radio, PPC, SEO, Social) and campaign processes
Willingness to learn and proactive problem solving attitude
Personal Attributes

Team player who takes initiative and is comfortable supporting multiple Client Success Managers
Eager to learn agency best practices and contribute to client success
Client-centric mindset, focused on quality and responsiveness
Comfortable interacting with cross-functional internal teams
Career Path Potential:

This role is designed to provide a strong foundation in Client Service and Media Operations. With performance and growth, typical paths include Assistant Client Success Manager, Client Success Manager and eventually senior Director roles.
Summary: The Account Coordinator is a pivotal support role that ensures The Client Success team runs efficiently, clients receive timely information, and execution is organized. This role offers exposure to client services end to end while building skills in communication, project coordination, media support, and agency operations, setting up a promising career path in media and marketing.

SKILL REQUIREMENT
Project Management Attention to Detail Communication
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