Onboarding & Support Coordinator

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: TYPE OF WORK

Any

: SALARY

$800/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

About the Role

Sound Commerce is a payment processing consulting agency that manages and outsources payment operations for online e-commerce businesses. We're growing our Merchant Services team and hiring (2) VAs to support merchant application processing end-to-end — preparing and submitting applications to processors, following up through underwriting, and getting approved merchants' accounts deployed and ready to process. You'll also provide ongoing customer support to merchants after go-live, making this a client-facing role from start to finish.

What You'll Do

Prepare, submit, and track merchant applications across multiple payment processors
Follow up with underwriters and processors on outstanding requirements and application status
Communicate with merchants regarding approvals, missing documents, and next steps
Coordinate and collect required onboarding documentation from merchants
Coordinate gateway deployment once merchants are approved
Maintain accurate records of approved merchant accounts
Work customer support tickets for our active merchants

Required Skills

Hard Skills (Must Have):
Experience preparing/submitting applications or coordinating document-heavy processes
Comfortable communicating with third parties (e.g. processors, underwriters) to track requirements
Strong Excel / Google Sheets and CRM data entry skills
High accuracy with data entry and document review

Soft Skills:
Strong organizational skills i.e. able to track multiple applications at different stages at once
Professional, clear communication with merchants and processor/underwriting contacts
Comfortable handling confidential merchant and financial data
Able to follow SOPs exactly

Preferred (Nice to Have)
Experience in the payments industry (payment processing, merchant services, fintech, or e-commerce operations)
Experience and comfortable working in a startup environment
Familiarity with payment gateways or merchant underwriting processes
Experience with CRM tools

How to Apply (IMPORTANT)

When applying, please include:

Your experience with merchant onboarding, underwriting, or application processing
Tools/platforms you've used (CRMs, payment gateways, document trackers)

Also include a short (max 2-minute) selfie video telling us about your relevant experience and why you'd be a good fit for this role.

Applications without this information will not be reviewed.

SKILL REQUIREMENT

Customer Support Data Entry Payment Processing

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Onboarding & Support Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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