Insurance Operations, Customer Service & Sales Support Specialist

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TYPE OF WORK

Full Time

SALARY

500

HOURS PER WEEK

50

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

OnePoint Insurance Agency is looking for an energetic, professional, dependable, and highly motivated Insurance Sales & Customer Service Representative to join our growing remote team.

If you enjoy talking to people, solving problems, building relationships, helping customers, and growing professionally, we would love to meet you.

We are not simply looking for another employee. We are looking for someone who wants to build a long-term career with a company that values excellence, integrity, teamwork, accountability, and continuous learning.

Compensation

Starting Salary: $500 USD/month

Plus Monthly Performance Bonuses & Incentives

Your hard work does not go unnoticed. Top performers may earn additional monthly bonuses based on:

Sales performance
Customer satisfaction
Productivity
Accuracy
Attendance
Team contribution

The better you perform, the more you can earn.

Work Schedule

Monday – Friday

Morning Team Meeting: 8:45 AM Eastern Time
Phone Shift: 9:00 AM – 7:00 PM Eastern Time
Break: One-hour paid break
Weekends: No weekend work
Holidays: Paid company-recognized holidays

Applicants must be comfortable working consistently according to U.S. Eastern Time.

What You'll Do

You will become an important part of our agency by helping clients, supporting our insurance operations, and ensuring that every customer receives professional and responsive service.

Your responsibilities will include:

Answering inbound calls professionally
Making outbound follow-up calls
Following up with insurance leads
Scheduling appointments
Assisting clients with policy-related questions within your assigned scope
Collecting required information and documents from clients
Updating the CRM accurately and consistently
Following up on insurance quotes
Supporting policy servicing requests
Tracking pending client and carrier actions
Working closely with management and other team members
Maintaining accurate documentation of client interactions
Providing excellent customer service
Supporting sales and retention activities
Managing multiple priorities in a fast-paced remote environment
We're Looking for Someone Who Is...
Excellent in spoken and written English
Friendly, confident, and professional on the phone
Positive and coachable
Highly organized
Honest and dependable
Comfortable learning new technology
Detail-oriented
Able to multitask and prioritize
Self-motivated while working remotely
Comfortable receiving feedback and applying it
Able to follow procedures and instructions carefully
Interested in building a long-term career, not simply finding another temporary job

Experience in insurance, customer service, appointment setting, sales, or virtual assistance is a plus, but we are willing to train the right person who demonstrates the right attitude, communication skills, work ethic, and willingness to learn.

Equipment Requirements

You must have:

Reliable computer
High-speed internet connection
Noise-cancelling headset
Quiet and professional workspace
Backup internet connection preferred
Backup power solution preferred

Because this is a remote position involving phone and online work, reliable equipment and internet connectivity are essential.

Why You'll Love Working With Us

At OnePoint Insurance Agency, we invest in our people.

We provide:

Paid training
Ongoing coaching
Career growth opportunities
Supportive management
Positive team culture
Long-term employment opportunities
Performance bonuses and incentives
Paid company-recognized holidays
Opportunities for advancement

We want team members who are excited to learn, improve, take ownership of their responsibilities, and grow with the agency.

IMPORTANT APPLICATION INSTRUCTIONS

We receive many applications. To help us identify candidates who demonstrate strong communication skills and attention to detail, please carefully follow every instruction below.

Incomplete applications or applications that do not follow the instructions may not be reviewed.

Step 1 – Application Code

At the very beginning of your application, type the following code exactly:

Code: ONEPOINT500

Applications without this code may not be reviewed.

Step 2 – Required 5-Minute Video Introduction

Record a video introduction that is strictly 5 minutes long and include the video link with your application.

IMPORTANT: YOUR VIDEO MUST BE EXACTLY 5 MINUTES.

Videos shorter or longer than 5 minutes may not be reviewed.

Your camera must be on, your face must be clearly visible, and your audio must be clear.

Please answer ALL 10 questions below within your 5-minute video:

Tell us about yourself.
Where are you located?
Describe your previous work experience.
Tell us about your customer service or sales experience.
Why do you believe you would be a great fit for OnePoint Insurance Agency?
Describe a difficult customer situation you have handled and how you resolved it.
Why are you looking for a new opportunity?
What motivates you to perform at a high level?
What are your long-term career goals?
Why should we hire you over other applicants?

Please speak naturally, clearly, and professionally. We want to hear your personality and understand how you communicate.

Do not simply read your answers directly from a prepared script.

We will be evaluating your:

Spoken English and communication
Confidence
Professionalism
Personality
Customer-service presence
Ability to organize your thoughts
Ability to communicate within a limited amount of time
Attention to instructions
The 5-minute requirement is mandatory.

Your video should be exactly 5 minutes long and cover all 10 questions.

Applications without the required video, or videos that do not follow the 5-minute requirement, may not be considered.

Step 3 – Required Application Information

Along with your application and 5-minute video, please provide:

Updated resume
Internet speed test
Computer specifications
Screenshot of your workspace
Earliest available start date
Expected monthly salary

Please make sure all requested information is included before submitting your application.

We Are Hiring Immediately

If you are dependable, professional, eager to learn, enjoy helping people, and want a stable career with opportunities to grow, we would love to hear from you.

We are reviewing applications daily and will begin interviewing qualified candidates immediately.

If you believe you have the communication skills, professionalism, work ethic, and attitude we are looking for, follow the application instructions carefully and submit your application.

Apply today—we're excited to meet our next team member!

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