Service Coordinator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$900/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 12, 2026

JOB OVERVIEW

About Pro Coffee Gear

Pro Coffee Gear is a fast-growing e-commerce company based in Austin, Texas, specializing in professional coffee equipment for home enthusiasts, cafés, restaurants, and hospitality businesses. We combine online sales with hands-on local service, helping customers select, install, maintain, and troubleshoot their coffee equipment.

We operate in a fast-paced environment where things move quickly, priorities can change, and taking ownership matters. We’re looking for someone who is genuinely interested in coffee and equipment — whether you’re a coffee lover, an equipment expert, a technical-minded problem solver, or simply someone who enjoys learning a niche industry and becoming an expert in it.

We’re Hiring a Service Coordinator

We’re looking for a *Service Coordinator* to own the end-to-end coordination of all service requests — including installations, preventative maintenance (PM), and technical support.

You’ll be the operational link between customers, technicians, and internal teams, ensuring every request is properly understood, quoted, scheduled, and completed without delays or confusion.

This is a fast-paced role that requires strong organization, technical curiosity, and the ability to accurately triage service requests — including diagnosing the issue, coordinating the right technician, and ensuring the correct parts are identified before the visit.

What You’ll Do

* Manage incoming service requests (Front → Jobber flow)
* Coordinate service communication in Front and Quo
* Schedule installs, PMs, and service visits using Google Calendar
* Create and manage service jobs in Jobber
* Ensure all service work is paid before execution
* Identify service type: install, PM, or troubleshooting
* Conduct pre-installation checks with customers
* Work with technicians to define required parts kits
* Prepare and send service quotes
* Collect payment or card-on-file after approval
* Coordinate scheduling between customers and warehouse techs
* Triage basic troubleshooting requests
* Support parts listing creation with the listings team
* Build strong knowledge of Pro Coffee Gear equipment

What We’re Looking For

* Customer service / support experience *required*
* Experience working in fast-paced, high-volume environments
* Strong English communication and organizational skills
* Experience with Front, Jobber, and Google Calendar is preferred, but we strongly value fast learners who can quickly adapt to new systems and tools
* Calm, structured, and empathetic under pressure
* Basic technical troubleshooting ability or a strong willingness to learn
* Proactive about improving and automating processes — someone who naturally thinks, “There has to be a better way to do this,” will be a great fit
* Experience coordinating across multiple teams
* Remote work experience preferred
**Parts-oriented and interested in developing deeper parts knowledge**

We’d especially value someone who wants to become an expert in coffee equipment and can eventually identify the parts needed from machine diagrams or troubleshooting calls, take ownership of sourcing the part from the vendor, placing the order, and following up with the customer through completion.

Who Would Thrive Here?

You don’t need to come from the coffee industry. You might be:

* A coffee lover who wants to learn the equipment side of the industry
* Someone with strong coffee equipment knowledge looking to move into an operational role
* A technical or mechanically curious person who enjoys troubleshooting
* A customer service professional who loves solving problems and coordinating moving pieces
* Someone who enjoys niche industries and becoming the person everyone goes to for answers

*The most important thing is curiosity, ownership, and a willingness to learn.*

SKILL REQUIREMENT

Technical Support Ecommerce Shopify

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0143
Total Execution Time	0.0157

GET DATA

No GET data exists

MEMORY USAGE

1,501,368 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Service-Coordinator-1723807

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0072 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1723807 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 962090 LIMIT 1
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1723807 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1723807'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1723807
0.0008	`UPDATE employer_jobs SET hit_counts = '*Sep-05-2026=184Sep-06-2026=5Sep-07-2026=6Sep-08-2026=4Sep-09-2026=3Sep-10-2026=4Sep-12-2026=462Sep-13-2026=80Sep-14-2026=97Sep-15-2026=53Sep-16-2026=25Sep-17-2026=20Sep-18-2026=23Sep-19-2026=8**Sep-21-2026=2' WHERE job_id= '1723807'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=975' WHERE job_id= '1723807'`
0.0007	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1723807' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1723807
0.0010	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '962090' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790017287
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Service-Coordinator-1723807
csrf-token	34ca1bb29c02b026fcd5ef7cda464743

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Service Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?