Assistant: Subscriber Support & Ad Operations Manager

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: TYPE OF WORK

Part Time

: SALARY

$6/hr

: HOURS PER WEEK

20

: DATE UPDATED

Sep 3, 2026

JOB OVERVIEW

Responsibilities

Subscriber support

Work the inbox every other day: cancellations, refunds, billing questions, and plan changes.
Offer a discount or plan change before processing any cancellation or refund.
Process refunds and account changes in Stripe and beehiiv.
Sort out account confusion like duplicate signups and unrecognized charges.
Use the AI drafting tools to move faster, but review every reply before it sends.

Ad operations

Book the week's ad placements in one weekly session.
Choose placements based on projected earnings and brand fit.

Email advertisers to request creatives and confirm run dates.

Flagging

Raise patterns worth knowing about: rising complaint types, deliverability problems, campaigns converting at zero.
Escalate real judgment calls. Apply settled policy without checking in.
What Good Looks Like
The inbox is current, and cancellations get a real save attempt before money goes back out.
The ad calendar is booked ahead, with creatives in hand before run dates.
Problems arrive with context. "The last two sales emails converted zero" beats "something seems off."
Requirements
Strong, plainspoken writing. Most of this job is writing to strangers who are frustrated, confused, or generous, and getting the tone right in all three cases.
Comfort with SaaS tooling. beehiiv and Stripe experience is a plus.
Judgment about when to d ---------- and when to ask. The work is unsupervised.
Reliability on a set cadence, and enough pattern recognition to notice when a repeated question has become a systemic problem.

SKILL REQUIREMENT

Advertising Management Chat Support Notion

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Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0110
Total Execution Time	0.0124

GET DATA

No GET data exists

MEMORY USAGE

1,484,776 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Assistant-Subscriber-Support-Ad-Operations-Manager-1723273

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0059 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1723273 LIMIT 1
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0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1723273 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-25',ej.date_added) duration_days, DATEDIFF('2026-09-25',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-25',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1723273'
0.0006	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1723273
0.0011	`UPDATE employer_jobs SET hit_counts = '*Sep-03-2026=618Sep-04-2026=184Sep-05-2026=44Sep-06-2026=68Sep-07-2026=66Sep-08-2026=38Sep-09-2026=30Sep-10-2026=22Sep-11-2026=39Sep-12-2026=36Sep-13-2026=16Sep-14-2026=21Sep-15-2026=13Sep-16-2026=25Sep-17-2026=27Sep-18-2026=15Sep-19-2026=10*Sep-25-2026=2' WHERE job_id= '1723273'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=1273' WHERE job_id= '1723273'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1723273' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1723273
0.0003	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '971804' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790351391
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Assistant-Subscriber-Support-Ad-Operations-Manager-1723273
csrf-token	ccf911d4b2da13339bd89b0f8c41bec5

CONFIG VARIABLES (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT

Assistant: Subscriber Support & Ad Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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