Virtual Assistant for Serviced Accommodation Business in UK

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: TYPE OF WORK

Full Time

: SALARY

$4-$6 Depending on experience

: HOURS PER WEEK

28

: DATE UPDATED

Sep 3, 2026

JOB OVERVIEW

Job Advert – Evening Guest Operations & Reservations VA

Remote | Serviced Accommodation | Monday, Friday, Saturday & Sunday | UK hours

About the Business
We are a growing serviced accommodation management company based in South Wales, currently managing approximately 40 units. Our portfolio includes long-term contractor/corporate stays as well as shorter stays through Airbnb and ---------- .

The Role
We are hiring an Evening Guest Operations & Reservations Virtual Assistant to take ownership of guest operations during our main check-in and evening period. This is an operational hospitality role, not a generic administrative VA position.

Working Hours
Monday, Friday, Saturday and Sunday — 4:00pm–11:00pm UK time.
The first 30 minutes of each shift (4:00pm–4:30pm) are a structured handover with our experienced Senior VA. From 4:30pm, you will own the evening operation.

Key Responsibilities
• Manage guest communications during the evening shift.
• Handle check-in and arrival issues professionally and quickly.
• Manage evening SuiteOp requirements, including checking ID verification, signed rental agreements and completion of the £150 refundable or £65 non-refundable safety-deposit option.
• Manually verify guests when all requirements have been correctly completed.
• Handle last-minute and same-day bookings.
• Support guests with genuine access/check-in issues while directing them to the SuiteOp portal for information already provided there.
• Handle booking amendments, extensions, complaints and late arrivals.
• Coordinate cleaning or maintenance exceptions and property access when issues arise.
• Manage relocations during the shift when required.
• Check upcoming arrivals and flag incomplete requirements.
• Maintain clear records of unresolved issues and prepare a concise end-of-shift handover.

Systems You Will Work With
• Hostaway
• SuiteOp
• Airbnb
• ----------
• WhatsApp and Slack
• Other internal operating tools/processes as required

Who We Are Looking For
• Excellent written and spoken English.
• Someone who doesn’t rely solely on Artificial Intelligence to respond to guests.
• Calm and professional when dealing with difficult or frustrated guests.
• Strong judgement and problem-solving ability.
• Able to work independently without forwarding every problem to management.
• Highly organised and comfortable managing multiple live issues.
• Reliable during weekend and evening shifts.
• Comfortable learning property-management and guest-verification systems.
• Hospitality, serviced accommodation, Airbnb, ---------- , hotel or property-management experience is strongly preferred.
• Be able to speak perfect English for phone calls that may come in from guests.
What Good Looks Like
We are not looking for someone who simply responds to messages. We want someone who takes ownership of an issue, gathers the facts, solves what they can, documents what remains and escalates only when necessary.

How to Apply
• Send a short introduction and summary of relevant experience.
• Explain any experience with Airbnb, ---------- , Hostaway, hospitality or serviced accommodation.
• Confirm that you can consistently work Monday, Friday, Saturday and Sunday from 4:00pm–11:00pm UK time.
• Provide your expected monthly salary/rate.
• Tell us about a time you handled an upset customer or urgent operational problem and what you did.
Shortlisted candidates will complete a practical guest-operations test covering prioritisation, written communication, check-in problems and decision-making.

SKILL REQUIREMENT

IT English Speaking Problem Solving

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Virtual Assistant for Serviced Accommodation Business in UK

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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