Remote Outbound Appointment Setter and Virtual Sales Assistant

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TYPE OF WORK

Full Time

SALARY

$5.50–$6.50 USD per hour

HOURS PER WEEK

40

DATE UPDATED

Aug 31, 2026

JOB OVERVIEW

Company: Febre Frameworks | Industry: Real estate photography and property-marketing media | Work arrangement: Remote | Schedule: Part-time pilot with Eastern Time availability

Company Overview

Febre Frameworks helps Florida real estate professionals coordinate professional property media, including photography, video, drone media, 3D tours, floor plans and virtual solutions. We are seeking a professional, dependable remote team member who can create a positive first impression, identify upcoming listing-media needs and accurately schedule qualified appointments. [S01–S05]

Position Summary

The Appointment Setter will make approved outbound and follow-up calls, respond to qualified leads, reactivate former customers, explain approved service options, schedule appointments, complete CRM notes and perform authorized follow-up. The role is consultative—not aggressive—and requires disciplined adherence to scripts, pricing rules, privacy controls and do-not-call procedures.

Primary Responsibilities

• Make live human calls to approved lead lists during authorized hours.

• Follow approved opening, discovery, qualification, objection and booking language.

• Ask concise questions about upcoming listings, media needs, timing, property details and decision authority.

• Quote only from the current approved booking platform or price sheet.

• Book service appointments or planning calls with complete and accurate details.

• Enter call dispositions, notes, consent status, follow-up dates and opt-outs immediately.

• Send approved follow-up email or text only when legally and operationally authorized.

• Escalate complaints, exceptions, pricing disputes and prior service issues to a manager.

• Participate in call review, role-play, coaching and performance reporting.

• Protect customer data and use company systems only for authorized business purposes.

Required Qualifications

• Excellent spoken and written English with clear, warm, professional delivery.

• At least one year of outbound calling, lead qualification, customer service or appointment-setting experience.

• Comfort handling rejection without becoming defensive, rushed or overly persistent.

• Demonstrated accuracy using a CRM, scheduling system or structured database.

• Ability to work a consistent Eastern Time schedule and attend live coaching.

• Quiet, professional workspace and reliable technology.

• Willingness to follow compliance rules exactly and stop contact immediately when requested.

Preferred Qualifications

• Experience with real estate, property media, home services, SaaS, BPO or U.S. professional services.

• Experience reactivating former customers and following up on inbound leads.

• Familiarity with photography, video, drone, Matterport/Zillow 3D, floor plans or virtual staging.

• Experience working with Florida or U.S. real estate agents and brokerage teams.

Technology and Work Environment

• Modern computer capable of running a browser-based CRM, cloud phone and video meetings.

• Wired USB headset with noise-canceling microphone; phone-speaker calling is not acceptable.

• Stable primary internet connection; recommended company standard of at least 25 Mbps download and 10 Mbps upload.

• Backup internet such as a mobile hotspot and a documented power-outage plan.

• Private workspace where customer information and calls cannot be overheard or recorded by others.

• Multi-factor authentication and company-approved password manager are mandatory.

Compensation and Trial

Target base compensation: $5.50–$6.50 USD per hour depending on experience and paid-simulation results. Recommended initial offer: $5.75/hour plus approved performance incentives. The first 30 days are a paid pilot. Continued work depends on certification, reliability, quality, compliance and measurable contribution—not raw call volume alone.

How to Apply

• Submit a concise resume highlighting outbound calling and appointment-setting results.

• Provide a 60–90 second voice recording introducing yourself and explaining how you handle rejection.

• Answer every application question listed in Section 6.

• Confirm your exact Eastern Time availability, equipment, internet and backup plan.

• Include the phrase “TRUVIEW READY” in the first line of your response to demonstrate instruction-following.

Initial Application Questions

1. Describe your most recent outbound calling role. What product or service did you represent?

2. How many hours per week did you spend on live calls, follow-up and CRM work?

3. What did your team define as a qualified appointment?

4. Provide your average or best documented contact, appointment, show or conversion metrics. Label estimates clearly.

5. What experience do you have with real estate agents, brokerages, home services or property marketing?

6. How do you respond after five consecutive rejections?

7. Give an example of a prospect objection you handled successfully without offering an unauthorized discount.

8. Which CRMs, dialers, scheduling platforms and communication tools have you used?

9. Can you work 10:00 a.m.–4:00 p.m. Eastern Time, Monday–Friday, consistently? List any conflicts.

10. Describe your primary internet connection, backup connection and power-outage plan.

11. What headset and computer do you use? Is your workspace private and quiet?

12. What hourly rate do you require for a 30-hour-per-week pilot, and what rate would you expect after 90 days?

13. Are you currently serving other clients during the same proposed hours?

14. How do you record a do-not-call request and ensure the person is not contacted again?

15. Explain the difference between a high number of bookings and a high-quality appointment-setting program.

SKILL REQUIREMENT
Outbound Sales Appointment Setting Sales Support
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