Guest Experience Associate

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: TYPE OF WORK

Full Time

: SALARY

$7.50 - $10 / hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 30, 2026

JOB OVERVIEW

Stella Retreats manages premium short-term rentals across the Hudson Valley, Catskills, Hamptons, and Western Connecticut. Our guests book us for the weekends that matter: weddings, reunions, retreats, milestone celebrations. You are the person who makes those stays feel effortless. You own the guest relationship start to finish.

Who thrives here
- Real instinct for hospitality, not just responsiveness
- Excellent written English. Clear, warm, precise
- Decisive under pressure. You assess, act, then report
- Resourceful with unfamiliar problems
- Organized. Nothing falls through

Deliverables
- Deliver 5-star guest experiences
- Communicate with guests via PMS
- Coordinate cleaning and maintenance
- Submit and follow damage claims
- Coordinate with vendors
- Monitor property security
- Manage new property onboarding

Requirements to apply
- Previous short-term rental virtual assistant experience required. Applications without it will not be reviewed.
- Submit your resume and a short video covering your experience, why you're a fit, and one guest issue you solved without help.

SKILL REQUIREMENT

Property Management Short Term Rentals Customer Service

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Job Post	Reporter	Rank	Reason	Date

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Guest Experience Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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