AI & Automation Specialist (Customer Support Backend)

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: TYPE OF WORK

Part Time

: SALARY

200-300

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 29, 2026

JOB OVERVIEW

We're one of the fastest-scaling brands in the health and wellness supplements space, running branded subscription products on Shopify. Over the last few months we've grown immensely, and we're not slowing down. We run lean and we run smart, and AI and automation are at the core of how we operate.

We're looking for a sharp, curious VA based in the Philippines who is genuinely excited about AI tools and automation, not just someone who has used ChatGPT a few times, but someone who thinks in systems, spots inefficiencies, and wants to help build something.

This role sits inside our Customer Support team on the backend, working directly alongside our Operations Lead who specialises in automation. You will have a direct line to the Co-Founder. Your ideas will be heard and acted on.

This is a part-time role to start, with a clear path to full-time as you settle in and we scale. We are not looking for someone to fill a seat temporarily. We are looking for someone who wants to grow with us.

The Role

This is not a frontline support role. You will be working behind the scenes to help us run our CS operation smarter. That means building, testing, and improving the AI-assisted workflows our agents use every day, helping document and refine SOPs, spotting patterns in ticket data, and actively contributing ideas on how we can automate more and do more with less.

If you have been waiting for a role where you can actually apply what you know about AI tools in a real, fast-moving business, this is it.

What You Will Do

- Work closely with our Operations Lead to build and improve AI-assisted workflows for customer support
- Help design, test, and iterate on prompt templates and response frameworks used by our CS agents
- Identify repetitive tasks and propose or help implement automation solutions
- Assist in building and maintaining SOPs and internal documentation
- Review CS ticket trends and flag patterns worth automating or systematising
- Support the wider team with AI tool guidance and training as we grow
- Participate in brainstorm sessions and weekly team calls, your input genuinely shapes how we operate

Tools and Platforms

Claude AI and ChatGPT (daily use, not optional)
Airtable
TREA (nice to have)
Shopify
Commslayer, which is similar to Gorgias or Zendesk
Google Sheets or Notion for documentation
----------

What We Are Looking For

Genuine hands-on experience with AI tools, you build with them, not just use them
Interest or background in automation, even if self-taught, we care about mindset more than credentials here
Strong written English, clear, structured, and precise
Organised, proactive, and comfortable working async with a small team
Some overlap with US timezone hours is a plus but not required
Honest with time tracking and comfortable with a check-in style workflow
Someone who brings ideas to the table, not just someone who waits to be told what to do

Nice to Have

Experience in e-commerce or customer support operations
Familiarity with Shopify backend or subscription models
Any background in prompt engineering or AI workflow design
Experience with automation tools such as Zapier, Make, or similar (a strong plus)

What We Offer

- A part-time start with a genuine path to full-time as you prove yourself and we grow
- A seat at the table in one of the fastest-scaling brands in the health and wellness space, at exactly the right time
- Direct access to the Co-Founder and the Operations Lead, short lines, real feedback, your voice actually matters
- Room to grow your hours and responsibilities fast as we scale
- A role built around your strengths in AI and automation, not a rigid job description
- We promote from within and reward people who show up consistently and bring genuine value
- You will not be a number here. You will be a key part of how we grow.

How to Apply

Tell us about your experience with AI tools and automation, what you have built, tested, or improved, and why you think you are a great fit for this role. Please start your application with the word: Pineapple. Applications that do not include it will not be considered.

We look forward to hearing from you.

Cristian

SKILL REQUIREMENT

Customer Service AI Tools AI Automation

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AI & Automation Specialist (Customer Support Backend)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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