Sales / Call Center Director (New York - USA Aesthetics Business)

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TYPE OF WORK

Any

SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Aug 29, 2026

JOB OVERVIEW

Call Center / Sales Development Director — High Performance Appointment Setting Team (Med Spa)

Position: Remote
Type: Full-time
Compensation: Up to $2800 monthly - ($1800/month Base Salary + up to $1000/month Bonus)

We're one of New York's fastest-growing aesthetics companies. We have 5 locations in New York, and are expanding to 20 locations by the end of 2027.

We run advertising at scale, and every lead that comes in is greeted by our appointment-setting team within minutes. This team is the engine of the business — and we're looking for the person who will run it.

This is not a role where you manage a queue and file reports. You will live in the call recordings, the dial data, and the conversion metrics. You will know within a week which setter is fumbling the price objection, which script line is killing bookings, and which hour of the day we're leaving money on the table. Then you'll fix it.

If you're the kind of person who gets a little obsessed with a 3-point lift in book rate, keep reading.

What You'll Own:

Coaching & Development

Run daily huddles and weekly 1:1s with every setter
Listen to and score calls every single day; deliver specific, recorded-example-based feedback
Build and maintain a call-scoring scorecard covering opening, discovery, objection handling, urgency, and close
Own onboarding and ramp for new setters — get new hires to full productivity fast, with a documented ramp plan
Side-by-side and live-listen coaching; roleplay objections until they're automatic

Performance Management:

Own the team's KPIs and report on them daily: dials, contact rate, set rate, show rate, and setter-sourced revenue
Identify underperformance early, build written improvement plans, and follow through — including tough calls on who stays
Run performance rankings and make coaching time proportional to opportunity, not seniority
Partner with leadership on incentive design, contests, and spiffs that actually change behavior

Operations & Scripts:

Own the scripts, rebuttals, voicemail templates, and SMS/follow-up cadences — and A/B test them relentlessly
Manage a 24/7 coverage schedule across a mix of US-based and offshore team members, including nights and weekends
Monitor speed-to-lead and hold the team to a minutes-not-hours standard on new inquiries
Keep CRM hygiene tight: disposition accuracy, pipeline stage integrity, no lead left untouched
Work directly with marketing on lead quality feedback, and with clinic/closing teams on smooth handoffs

Hiring & Team Building:

Recruit, interview, and hire setters as we scale
Build a culture people want to compete inside of — high standards, real recognition, zero drama

How You'll Be Measured:

Appointments set per setter, per day
Lead-to-appointment conversion rate
Show rate on booked appointments
Speed-to-lead (time from opt-in to first dial)
Setter-sourced revenue
Team retention and ramp time for new hires
You'll have a dashboard. You'll defend those numbers weekly. And when they move in the right direction, you'll get the credit.

Who You Are

Required:

5+ years managing or supervising an outbound sales, appointment-setting, inside sales, or high-volume contact center team
A track record you can actually talk through in numbers — "I took set rate from X to Y in Z months"
Genuinely strong at coaching: you can pull up a call, diagnose the miss in 30 seconds, and give feedback that sticks
Comfortable in a CRM and dialer environment; you build your own reports rather than waiting on someone else's
Data-literate — pivot tables, conversion math, and cohort comparisons don't scare you
Available for a schedule that covers a 24/7 operation, including some evenings and weekends
Direct, thick-skinned, and accountable. You raise problems early and own outcomes.

Nice to Have:

Experience in med spa, aesthetics, healthcare, or another high-volume consumer lead-gen environment (Preferred)
Experience managing offshore or remote agents
Familiarity with GoHighLevel, Zenoti, or similar CRM/booking platforms
Experience building QA scorecards or training programs from scratch

Who This Is Not For

Anyone who needs a fully built playbook handed to them
Anyone who manages by dashboard and never listens to a call
Anyone who's uncomfortable holding people accountable

What We Offer:

Competitive Compensation
Paid time off and paid holidays
Real ownership of a function that directly drives company revenue
A leadership team that makes decisions fast and gives you room to run
Clear growth path as we expand across additional Manhattan locations

TO BE ELIGIBLE, respond with a video recording (minimum 2 minutes) introducing yourself, your most recent role and why you think you would be a good fit for this role.

SKILL REQUIREMENT
Outbound Calls
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