Customer Support Assistant (Remote) – Swedish E-Commerce Company

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: TYPE OF WORK

Part Time

: SALARY

2$/h

: HOURS PER WEEK

10

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

We are a Swedish company looking for a reliable and dedicated Customer Support Assistant to help us manage customer emails for several different brands. You will respond to inquiries in multiple languages using the translation tool ---------- .

Most customer questions will be related to:

Order status (“Where is my delivery?”)

Orders not received

Products not as expected

Returns and exchanges

General questions about the brand

You will work closely with our agents in China who handle packaging and shipping, as well as directly with our payment providers to resolve customer issues without needing our constant assistance.

Important Work Method (Please Read Carefully)

Everything is fully documented in detail, including clear step-by-step instructions on how to respond to each type of customer inquiry.

Every response must be:

Custom-written for each individual customer

Written in the customer’s language (English, Swedish, Danish, Finnish, etc.)

Created using ChatGPT to generate a natural and personalized reply

No copy-paste templates allowed – each message must be unique and tailored

It is very important that the guidelines and instructions are followed perfectly every time.

If you are ever unsure what to do, it is always better to ask questions and double-check. Accuracy is extremely important, and mistakes must be avoided. When in doubt, ask before taking action.

We are looking for someone who is detail-oriented and can maintain high quality and consistency in every response.

We need someone who can start immediately.

Tools & Daily Workflow

We use Google Sheets to track and manage important cases

Examples of cases that may need to be logged include:

Returns

Refunds

Chargebacks

Failed deliveries

Address issues

Customer complaints or special situations

Not all cases need to be logged, but when logging is required, it must be accurate, organized, and consistent

You should be comfortable working with Google Sheets and maintaining clear structure and order

Daily communication and coordination will be done via WhatsApp

Use "I AM READY" when applying for the job or your application will not be read.

What We Expect From You

A fast learner who is driven, organized, and detail-oriented

Someone who is willing to work consistently every day

A patient and polite communicator, even with difficult customers

A problem solver who always tries to fix issues before asking for help

Someone who always finishes what they start

Someone who is technical, consistent, hardworking, and always looking to improve

Strong English speaking and writing skills

Experience with email customer support, Shopify, and Google Sheets is a plus

Work Schedule

7 days a week

Approximately 1–2 hours per day (between 10 AM – 5 PM Swedish time)

Opportunity for increased hours in the near future (5–8 hours/day)

Future Opportunities

You should be willing and excited to learn new skills. Soon, you may also take on tasks such as:

Finding viral products

Searching for ad videos

Editing ad creatives

Writing ad copy

Building simple websites

Creating product descriptions

Communicating with UGC creators and influencers

Experience in these areas is a plus, but not required—we will train you.

Salary

20 SEK per hour

How to Apply

Please share:

A brief introduction about yourself

What you are currently doing

Your ambitions

Your relevant experience

We look forward to hearing from you!

SHARE THIS POST

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Customer Support Assistant (Remote) – Swedish E-Commerce Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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