Client Success Manager

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: TYPE OF WORK

Full Time

: SALARY

$800/month

: HOURS PER WEEK

40

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

We're looking for a Client Success Manager to own the client journey inside our property mentorship programme: onboarding, weekly support, retention, and community. Full-time, remote, UK hours.

Your Core Responsibilities:
- Ongoing Support & Accountability. Weekly check-in with every active client, no exceptions. Answer programme questions within 24 hours. Track progress against each client's roadmap, celebrate wins, and chase anyone falling behind. Escalate property and strategy questions to the founders.

- Retention. Spot at-risk clients before they disengage. Handle first-line refund conversations with empathy, understand the real reason, and escalate before quoting contract terms. Keep a weekly retention report.

- Community & Upsells. Keep the WhatsApp community active and positive. Flag clients who are getting results and ready for a higher tier, then hand them to our closer.

What You'll Use Daily:
- Our course platform (School) and CRM, and you'll be trained on both
- WhatsApp, Zoom, Loom, email, basic spreadsheets
- Claude and other AI tools

What We're Looking For:
- 1+ years in client success, account management, or onboarding, ideally in education, coaching, property, or mentorship (required)
- Excellent spoken English and confident on camera, because you're on video calls with UK clients daily
- You actually use AI tools day to day. Our clients are learning them and you need to be a step ahead
- You build trust fast and can explain things simply without making people feel stupid
- Proactive. You spot a client going quiet before it becomes a problem
- Comfortable having difficult conversations with empathy and directness
- Organised and reliable remotely. Nobody should have to chase you for the basics

Nice to Have:
- Experience in property, real estate, or serviced accommodation
- Experience inside an online coaching or mentorship programme
- Community management experience

What This Is NOT:
- This is not a ticket-closing support role. These are named people whose results you're accountable for, not a queue.
- We're not looking for someone juggling several clients. This is full-time on our programme.
- This is not a role where someone hands you a task list every morning.

Tone: You'll be part of a small team working directly with the founders. Clear direction, regular feedback, and respect for your time.

To apply: reply with your CV and a short note on where you've done client success before, plus one example of a client you kept who was about to leave.

SKILL REQUIREMENT

Community Moderation Customer Service Account Management

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Client Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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