Virtual Assistant – Registered Nurse (RN) / Allied Health Professional

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TYPE OF WORK

Full Time

SALARY

800 to 900 aud per month

HOURS PER WEEK

45

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

Full-Time | Work From Home | Philippines | Australian Healthcare Business
Position: Healthcare Virtual Assistant – RN / Allied Health Professional
Company: Divine Health Care
Location: Philippines – Remote / Work From Home
Employment Type: Full-Time
Hours: 40–45 hours per week
Working Hours: Australian Business Hours
Industry: Healthcare | Disability | Aged Care | Community Care
Reports To: Australian Management Team

About Divine Health Care
Divine Health Care is an Australian healthcare organisation providing professional care and support services to clients across the community.
We are looking for a highly professional, reliable and experienced Registered Nurse (RN) or suitably qualified Allied Health Professional based in the Philippines to join our growing team as a Healthcare Virtual Assistant.
This is a long-term opportunity for a healthcare professional who would like to use their clinical knowledge, communication skills and administrative experience in an Australian healthcare environment.
You will work closely with our Australian management and healthcare teams and assist with day-to-day client communication, administration, coordination, documentation and business operations.

About the Role
The successful candidate will provide remote healthcare administration and client support to Divine Health Care.
The position combines:
Healthcare administration
Client communication
Customer service
Care coordination support
Appointment coordination
Documentation
Follow-up
Data entry
CRM management
Communication with healthcare professionals
General administrative support
Your healthcare background will be particularly valuable because you may communicate with clients, families, carers, support workers, healthcare professionals and other service providers.
Previous Australian healthcare experience is highly desirable but not essential.
Training will be provided on Divine Health Care's systems, procedures and Australian healthcare processes relevant to the position.

Healthcare Qualification – Mandatory
Applicants must have a relevant healthcare qualification and current professional registration where applicable.
Strong preference will be given to:
Registered Nurses (RN)
Occupational Therapists
Physiotherapists
Exercise Physiologists
Speech Pathologists
Other appropriately qualified Allied Health Professionals
For Registered Nurses, current nursing registration/licence in the Philippines is required.
Candidates with experience in the following areas are particularly encouraged to apply:
Community nursing
Aged care
Disability care
Home care
Rehabilitation
Hospital nursing
Community health
Patient education
Care coordination
Clinical administration
Experience with NDIS, aged care, Support at Home, home care or Australian healthcare services will be highly regarded.

Key Responsibilities
1. Client Communication
Answer incoming client calls professionally.
Make outbound calls when required.
Communicate with clients, family members and carers.
Respond to client enquiries by telephone and email.
Listen carefully to client needs and concerns.
Gather relevant information from clients and families.
Provide clear and professional information within approved company procedures.
Follow up clients when required.
Maintain a compassionate and respectful communication style.
Escalate clinical, medical or complex matters to the appropriate Australian team member.

2. Client Intake & Information Gathering
You may assist with the initial collection and organisation of client information.
Responsibilities may include:
Collecting relevant client information.
Recording client requirements accurately.
Understanding general care and support needs.
Communicating with clients, families and carers.
Collecting information required for service coordination.
Updating client records.
Identifying information that may require further review.
Escalating matters requiring clinical or management attention.
Important: This position does not involve independently diagnosing medical conditions or providing clinical treatment.
Any clinical matter outside the approved scope of the role must be referred to the appropriate Australian healthcare professional.

3. Care Coordination Support
The successful candidate may assist the Australian team with coordination and administrative activities, including:
Coordinating client appointments.
Following up clients and service providers.
Communicating with support workers and healthcare professionals.
Assisting with service schedules.
Maintaining accurate client information.
Following up outstanding documentation.
Assisting with client onboarding.
Monitoring outstanding tasks.
Updating management regarding client-related matters.

4. Healthcare Administration
Responsibilities will include:
Managing emails and correspondence.
Entering information into CRM and internal systems.
Maintaining accurate client records.
Data entry.
Preparing documents and reports.
Maintaining spreadsheets.
Organising electronic files.
Scheduling appointments.
Maintaining calendars.
Preparing information for management.
Following internal administrative procedures.
Maintaining confidentiality of client information.

5. Documentation & Record Keeping
Accurate documentation is extremely important in this position.
You will be expected to:
Maintain accurate client records.
Update CRM notes following client communication.
Record telephone conversations and relevant information.
Maintain follow-up records.
Ensure documentation is complete and organised.
Follow Divine Health Care's documentation procedures.
Maintain confidentiality and professional standards.

6. Communication With Healthcare Professionals
You may communicate with:
Registered Nurses
Occupational Therapists
Physiotherapists
Speech Pathologists
Exercise Physiologists
General Practitioners
Support Coordinators
Case Managers
Support Workers
Carers
Family members
Allied Health Professionals
Other healthcare and community service providers
You must be comfortable communicating professionally with healthcare professionals and understand common healthcare terminology.

7. Follow-Up & Coordination
Strong follow-up skills are essential.
You will be responsible for:
Following up clients.
Following up appointments.
Following up documentation.
Following up service providers.
Monitoring outstanding tasks.
Updating CRM records.
Ensuring important matters are not overlooked.
Providing regular updates to the Australian management team.

Essential Requirements
Mandatory
Registered Nurse (RN) or appropriately qualified Allied Health Professional
Current professional registration/licence where applicable
Minimum 2–3 years professional healthcare experience preferred
Excellent spoken English
Excellent written English
Professional telephone manner
Strong communication skills
Strong computer skills
Excellent attention to detail
Strong organisational skills
Good time-management skills
Ability to work independently
Reliable internet connection
Suitable computer/laptop
Ability to work Australian business hours
Professional and compassionate approach
Willingness to learn Australian healthcare systems and processes

Highly Preferred Experience
Experience in any of the following will be highly regarded:
Community nursing
Aged care
Disability care
Home care
Rehabilitation
Community health
Healthcare administration
Care coordination
NDIS
Support at Home
Australian healthcare
Client intake
Case management support
CRM systems
Microsoft Office
Google Workspace

Who We Are Looking For
We are looking for a healthcare professional who can combine clinical understanding with excellent communication, administration and organisational skills.
The ideal candidate will be:
Compassionate
Able to communicate patiently and respectfully with clients, families and carers.
Professional
Able to represent an Australian healthcare organisation professionally.
Organised
Able to manage multiple clients, appointments, documents and follow-ups.
Reliable
Punctual, dependable and committed to a full-time position.
Proactive
Able to identify tasks that need attention and take initiative.
Technology-Friendly
Comfortable using CRM systems, email, Microsoft Office, Google Workspace and other online systems.
Excellent Communicator
Able to speak clearly and professionally with Australian clients and healthcare professionals.
Confidential & Trustworthy
Able to handle sensitive client and healthcare information appropriately and maintain strict confidentiality.
Fast Learner
Willing to learn Australian healthcare processes, Divine Health Care's systems and internal procedures.

Working Environment
This is a 100% remote work-from-home position based in the Philippines.
You will work directly with the Australian management team and communicate regularly with our Australian healthcare operations.
You must have:
Quiet and professional home-office environment
Reliable high-speed internet
Suitable laptop or desktop computer
Good-quality headset and microphone
Professional environment suitable for client telephone calls
Backup internet connection highly preferred
Backup power supply highly preferred

Working Hours
Full-Time – 40–45 hours per week
Working hours will be aligned with Australian business hours.
The exact working schedule will be discussed during the interview.
Occasional flexibility may be required depending on business and client requirements.

Training & Development
Full training will be provided on Divine Health Care's systems and procedures.
Training may include:
Company systems
CRM
Client management
Client intake procedures
Australian healthcare processes
Customer service
Australian communication standards
Documentation procedures
Appointment coordination
Care coordination support
NDIS-related processes relevant to the role
Aged-care and Support at Home processes relevant to the role
Privacy and confidentiality requirements
Internal reporting
Escalation procedures
Your healthcare qualification and experience are important, but you do not need extensive Australian healthcare experience to apply.

Career Development
This is intended to be a long-term position.
As Divine Health Care continues to grow, there may be opportunities to progress into positions such as:
Senior Healthcare Virtual Assistant
Healthcare Administration Coordinator
Client Care Coordinator
Care Coordination Assistant
Healthcare Operations Coordinator
Team Leader
Virtual Assistant Team Leader
Client Services Coordinator
High-performing employees may be given additional responsibilities and opportunities as they develop their knowledge of the Australian healthcare sector.

What We Offer
Full-time, long-term remote position
Work-from-home opportunity
Australian healthcare working environment
Comprehensive training
Supportive Australian management team
Opportunity to gain Australian healthcare business experience
Career development opportunities
Long-term employment opportunity
Opportunity to take on additional responsibilities as Divine Health Care grows

How to Apply
Please submit:
Updated CV/Resume.
Healthcare qualification details.
Current professional registration details.
Number of years of healthcare experience.
Previous healthcare areas/specialisations.
Community, aged-care, disability or rehabilitation experience, if applicable.
Experience communicating with clients, patients, carers and families.
Computer and software experience.
Internet speed and reliability.
Current location in the Philippines.
Expected monthly salary.
Earliest available start date.
Availability to work Australian business hours.

Important Application Requirement
Please include a short paragraph answering:
“Why do you believe your healthcare experience makes you suitable for a Virtual Assistant role supporting an Australian healthcare organisation?”
Please also explain any experience you have with:
NDIS
Aged care
Home care
Disability services
Healthcare administration
Care coordination
Australian healthcare
Generic applications may not be considered.

Selection Process
Shortlisted applicants may be required to complete:
Initial online interview
English communication assessment
Telephone/client communication role-play
Basic computer skills assessment
Healthcare qualification verification
Professional registration verification
Reference checks
Final interview with Australian management
Join Divine Health Care
If you are a Registered Nurse or qualified Allied Health Professional who is looking for a stable, long-term opportunity to work remotely with an Australian healthcare organisation, we would like to hear from you.
We are looking for someone who is professional, compassionate, reliable, organised and committed to providing an excellent standard of service to our clients and healthcare partners.

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