Customer Success Manager (CSM) — Ads & SEO Accounts

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: TYPE OF WORK

Full Time

: SALARY

$10/hr

: HOURS PER WEEK

40

: DATE UPDATED

Aug 27, 2026

JOB OVERVIEW

The Opportunity
We are digital growth partners who help businesses get discovered online and capture every inbound lead opportunity. We don't just sell individual SEO or Ad campaigns; we build integrated engines that turn Visibility into Revenue.

We’re hiring a Customer Success Manager (CSM) to run point on client relationships for our paid advertising and SEO accounts. You’ll be the go-to voice guiding business owners through their digital strategy, unpacking performance, and turning confusion into absolute clarity.

This isn’t a ticket-based support job. You will be talking directly with business owners. That means clear language, confident delivery, and zero filler. We will train you on our specific playbook systems, but you must bring the people skills, energy, and communication instincts to succeed on day one.

Your Role (What You’ll Own)
Your primary outcome is retained clients who receive consistent, measurable value:

-Lead Calls with Calm Authority: Own the relationship after the sale, conducting onboarding calls, regular performance reviews, and strategic check-ins.
-Translate Results to Business Outcomes: Stop reporting technical jargon like CTR, impressions, or bounce rates. Translate SEO and ad performance directly into what business owners care about: qualified leads, pipeline value, and revenue.
-Protect the Promise & Guard Boundaries: Protect our margins and execution teams from "scope creep" or "service sprawl" by keeping clients aligned with our standard product deliverables. You are here to coordinate solutions, not quietly promise free extra work.
-Proactive Churn Defense: Monitor account health, track engagement, and spot dissatisfaction early. Catch "usage churn" (when a client stops reviewing reports or answering messages) before they even think about canceling.
-Bridge the Gap Internally: Keep our internal operations, ads, and web development teams in sync by passing clean, structured feedback without creating bottlenecks.

You’re Built For This If You...
-Speak Clearly, Confidently, and Concisely: You don't hide behind blocky emails or scripts—you know how to lead a live call and keep a client excited and aligned.
-Translate the Complex Simply: You can explain how an SEO campaign or an ad account works using real-world metaphors that any business owner can understand.
-Are Steady Under Pressure: You don't absorb or amplify a client's panic. You remain calm, establish what is technically real, and guide them toward a structured solution.
-Thrive on Trust and Execution: You want to work with a team that hates pointless meetings and loves the "boring work" that actually gets results.
-Know the Basics: You already have a strong foundational understanding of how Google Ads, Facebook Ads, and Local SEO operate (we will teach you the advanced playbooks).

How to Apply
Fill out our application form here: ----------

SKILL REQUIREMENT

Advertising SEO Client Relationship Management

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Customer Success Manager (CSM) — Ads & SEO Accounts

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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