Client Success Manager / Operations Coordinator

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: TYPE OF WORK

Any

: SALARY

120,000 PHP per month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

The role
You are the single point of contact for our clients and the person who keeps delivery moving internally. Half the job is client success: onboarding, weekly comms, reporting, and keeping accounts happy and renewing. The other half is ops: making sure every client request becomes a tracked task, gets QA'd, launches on time, and nothing goes stale.

What you'll own

Client success (~50%)
Own client relationships end-to-end: onboarding calls, weekly/bi-weekly check-ins, monthly performance reviews.
Translate performance data (leads, appointments kept, cost per kept appointment) into plain-English updates clients actually understand.
Spot churn risk early — slow lead flow, low show rates, quiet clients — and escalate with a fix, not just a flag.
Collect creative assets, offers, approvals and account access without being chased.

Ops / project coordination (~50%)
Run the ClickUp board: every client request becomes a task with owner, due date, and status. No orphan requests.
Traffic the creative → QA → launch → optimization loop; chase blockers and keep QA from becoming a bottleneck.
Own the Slack request pipeline: intake, prioritization, daily standup of what's due, end-of-day recap of what shipped.
Maintain and improve SOPs so the process survives without heroics.
Keep trackers, reporting sheets, and dashboards accurate and current.

You're a fit if you have
2+ years in client success, account management, or agency project coordination (paid media / marketing agency strongly preferred).
Excellent written English — clear, calm, professional under pressure.
Comfort with performance numbers: CPL, show rate, cost per kept appointment. You don't need to build ads, but you must read a report and know what's off.
Hands-on with ClickUp (or Asana/Monday), Slack, Google Sheets; HighLevel and Meta Ads Manager experience is a big plus.
Ruthless follow-through. You close loops without reminders.

Nice to have: experience with home-services or local lead-gen clients, appointment-setting funnels, light copy/creative brief writing.

Success in the first 90 days
Days 1–30: know every client, their offer and their numbers; own the ClickUp board and daily standup.
Days 31–60: run all client comms and monthly reporting independently; QA-to-launch cycle time down measurably.
Days 61–90: zero stale tasks >7 days, no missed client check-ins, documented SOPs for intake → launch → report.

How to apply
Send a short note with: (1) an agency/client-facing role you've held and how many accounts, (2) the PM tool you ran and how

SKILL REQUIREMENT

Project Management Digital Marketing Client Relationship Management

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Client Success Manager / Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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