Part Time
300
TBD
Aug 27, 2026
We are looking for an experienced VA to monitor our Shopify orders and handle shipping/address issues.
Main Tasks:
Monitor orders in 17TRACK
Find failed deliveries and delivery exceptions
Identify incorrect or incomplete customer addresses
Correct customer addresses in Shopify
Check delayed, stuck, or returned-to-sender packages
Contact customers when address information is needed
Mark/update order issues in Shopify
Keep track of unresolved orders and follow up
Send a short daily report of completed and pending issues
Requirements:
Must have Shopify experience
Experience editing customer addresses in Shopify
Experience handling tracking and delivery problems
17TRACK experience preferred
Very detail-oriented
Able to work independently without constant supervision
Schedule:
Morning PST preferred, but hours are flexible as long as all daily tasks are completed.