Customer Service & Order Processing Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

$5

: HOURS PER WEEK

40

: DATE UPDATED

Aug 26, 2026

JOB OVERVIEW

Shopify, Amazon, Facebook, Instagram & Email
We are looking for a reliable, organized, and customer-focused Virtual Assistant to support our e-commerce business. Your main responsibility will be responding to customer inquiries and ensuring that orders, returns, and partner leads are handled accurately and promptly.
This is a long-term position for someone who communicates professionally, takes ownership of tasks, and is comfortable working across several online platforms.
Key Responsibilities
- Respond to customer messages through Shopify, Amazon, Facebook, Instagram, and email
- Answer questions about products, availability, shipping, returns, and order status
- Follow up on customer orders and resolve delivery or fulfillment issues
- Process daily Shopify orders and verify that order information is accurate
- Handle return and RMA requests according to company policies
- Coordinate with our team regarding refunds, replacements, damaged products, and missing shipments
- Monitor leads and order requests received through our partner websites
- Contact new leads promptly, answer their questions, and follow up as needed
- Create and send customer invoices when required
- Maintain accurate customer, order, RMA, and lead records
- Escalate complicated issues to management with complete information
- Provide a daily summary of inquiries, orders, returns, leads, and unresolved issues
- Help improve customer-service templates and internal procedures
Required Qualifications
- Excellent written and spoken English
- Previous experience in e-commerce customer service or as a Virtual Assistant
- Experience using Shopify
- Familiarity with Amazon Seller Central or Amazon customer service
- Experience responding to Facebook and Instagram business messages
- Comfortable managing customer inquiries through email
- Strong attention to detail and organizational skills
- Ability to manage several conversations and tasks at the same time
- Professional, patient, and solution-oriented communication
- Reliable internet connection and a dependable computer
- Ability to work independently and follow company procedures
- Comfortable creating invoices and working with order information
Preferred Qualifications
- Experience processing Shopify orders
- Experience handling returns, refunds, replacements, and RMAs
- Experience with shipping carriers and shipment tracking
- Experience with lead follow-up or sales support
- Familiarity with help-desk, CRM, invoicing, or order-management software
- Experience supporting customers in the US market
Working Hours
- Work must be performed during California time (Pacific Time—PT)
- Schedule: 8am to 5pm PT
- Applicants must be available to monitor and respond to messages consistently during scheduled hours
- Some weekend or holiday coverage may be required depending on order volume
What We Are Looking For
The ideal candidate:
- Responds quickly without sacrificing accuracy
- Writes clear, friendly, and professional messages
- Takes responsibility for customer issues until they are resolved
- Follows up without needing repeated reminders
- Keeps accurate records and notices small details
- Knows when to resolve an issue independently and when to escalate it
- Treats customers respectfully, even in difficult situations
How to Apply
Please include the following in your application:
1. A brief introduction about yourself and your relevant experience.
2. Details about your experience with Shopify, Amazon, social-media messages, email support, order processing, and RMAs.
3. Your availability during California Pacific Time.
4. Your internet speed and computer specifications.
5. Include the words “Customer First” in the subject line so we know you read the full job description.
6. Respond to the following customer-service scenario:
A customer says their order was expected three days ago, but the tracking information has not been updated for five days. Write the response you would send to the customer and explain the actions you would take internally.

Only applicants who provide all the requested information will be considered.

SKILL REQUIREMENT

E-Commerce Management Shopify Customer Service

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Customer Service & Order Processing Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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