Founding Operations & Virtual Team Manager

#Founding Operations & Virtual Team Manager

**Company:** Right Work Solutions
**Location:** Remote — Philippines
**Schedule:** Full-Time, 40 Hours Per Week
**Starting Pay:** **$1,500 USD per month**
**90-Day Compensation Review:** Opportunity to increase to **$1,750–$2,000 USD per month** based on performance, leadership ability, and expanded responsibility
**Growth Path:** Operations Manager → Philippines Operations Director

## About Right Work Solutions

Right Work Solutions is a U.S.-based virtual operations and executive support company being built to serve executives, entrepreneurs, churches, nonprofit organizations, community organizations, and professional service organizations.

We are building more than a traditional virtual assistant agency.

Right Work Solutions will recruit, train, manage, and support highly capable virtual professionals who become trusted extensions of our clients' teams.

Our clients will rely on us not only to provide virtual talent, but also to provide the systems, accountability, management, quality control, and operational structure needed to make virtual support successful.

We are looking for an experienced operations professional in the Philippines who wants the opportunity to help **build this company from the ground up and eventually lead much of its day-to-day operations.**

# About the Position

We are hiring a **Founding Operations & Virtual Team Manager** who will work directly with the Founder & CEO during the startup and growth stages of Right Work Solutions.

This is **not a basic Virtual Assistant position**.

We are looking for someone who already has meaningful professional experience and can move beyond simply following instructions.

The right candidate should be capable of hearing:

**“We need a better system for this.”**

…and independently assessing the problem, recommending a solution, creating the workflow, documenting the SOP, implementing the process, and helping train others to follow it.

You will help build the infrastructure that allows Right Work Solutions to recruit exceptional virtual professionals, onboard new clients, manage remote teams, maintain quality, and grow without requiring the Founder to personally oversee every task.

# Primary Responsibilities

## 1. Build Company Operations

You will help establish the operating foundation for Right Work Solutions.

Responsibilities include:

* Create and maintain Standard Operating Procedures
* Develop internal workflows, templates, and checklists
* Build repeatable operational processes
* Organize company files and documentation
* Maintain company project-management systems
* Create operational dashboards
* Track priorities and deadlines
* Identify operational bottlenecks
* Recommend improvements and automation
* Develop quality-control processes
* Establish documentation standards
* Help create systems capable of supporting a growing virtual workforce

We are looking for someone who understands that good operations should make the company **more consistent, easier to manage, and easier to scale.**

## 2. Lead VA Recruitment

You will help build and manage the Right Work Solutions talent pipeline.

Responsibilities include:

* Develop recruiting workflows
* Prepare and post job opportunities
* Review applications
* Screen candidates
* Conduct first-round interviews
* Coordinate paid assessments
* Evaluate candidate assignments
* Assist with reference checks
* Maintain a qualified talent database
* Recommend finalists to the Founder
* Maintain a bench of pre-screened virtual professionals
* Track recruiting metrics and hiring needs

You should be able to distinguish between a candidate who simply interviews well and a candidate who can actually perform.

## 3. Build the VA Onboarding and Training Program

You will help develop a consistent onboarding and training experience for Right Work Solutions team members.

Responsibilities include:

* Develop orientation materials
* Create onboarding checklists
* Coordinate system access
* Organize training resources
* Train new team members on company expectations
* Coordinate client-specific training
* Track training completion
* Document role expectations
* Maintain appropriate team documentation
* Help establish confidentiality and data-security standards
* Identify ongoing training needs

## 4. Manage the Virtual Team

As Right Work Solutions grows, you will become increasingly responsible for day-to-day team management.

Responsibilities include:

* Conduct regular team check-ins
* Monitor assignments and deadlines
* Track workload and capacity
* Evaluate performance
* Coach team members
* Identify performance concerns early
* Provide corrective feedback
* Coordinate additional training
* Help resolve routine team issues
* Coordinate backup support
* Recommend staffing changes when necessary
* Maintain accountability across the virtual team

Previous experience supervising remote professionals is highly valuable for this role.

## 5. Build and Manage Client Onboarding

You will help design and oversee the Right Work Solutions client onboarding experience.

Responsibilities include:

* Coordinate client kickoff meetings
* Prepare onboarding questionnaires
* Document client goals and preferences
* Identify responsibilities that can be delegated
* Convert client responsibilities into clear processes and SOPs
* Set up client project-management environments
* Organize client files and resources
* Coordinate VA-to-client matching
* Coordinate client and VA introductions
* Track the first 30 days of every client relationship
* Identify problems before they negatively affect the client experience

## 6. Quality Assurance

Right Work Solutions will compete on quality, not simply low-cost labor.

You will help protect that standard.

Responsibilities include:

* Review selected client deliverables
* Monitor accuracy and professionalism
* Track missed deadlines
* Identify recurring mistakes
* Investigate quality concerns
* Develop corrective training
* Improve SOPs when problems occur
* Maintain consistent standards across team members
* Monitor adherence to company processes

## 7. Client Success Support

You will help maintain strong, long-term client relationships.

Responsibilities include:

* Prepare client status reports
* Track unresolved client requests
* Monitor client satisfaction
* Coordinate review meetings
* Identify service concerns
* Recommend operational improvements
* Document new client needs
* Help resolve routine client issues
* Identify opportunities for additional support or services

## 8. Executive Reporting

You will provide the Founder & CEO with a clear weekly operations report.

The report should include:

* Active clients
* Active virtual professionals
* VA capacity
* Client hours or service utilization
* Open positions
* Recruiting pipeline
* Upcoming deadlines
* Outstanding client requests
* Performance concerns
* Client satisfaction concerns
* Training needs
* Operational risks
* Recommended actions
* Priorities for the upcoming week

The Founder should not have to search through multiple systems to determine what is happening inside the company.

You will help make that information clear and actionable.

# Experience Requirements

Because this is a founding operations and management role, we are looking for an experienced professional.

## Required or Strongly Preferred

* **5+ years of professional experience** in operations, executive assistance, project management, agency operations, administrative management, or virtual assistance
* **At least 2 years of experience supervising, training, leading, or managing other team members**
* Experience creating or improving SOPs, workflows, onboarding systems, or internal operating processes
* Experience supporting U.S.-based executives, businesses, organizations, or clients
* Strong written and spoken English
* Excellent organizational skills
* Strong professional judgment
* Strong attention to detail
* Ability to independently manage multiple priorities
* Demonstrated problem-solving ability
* Experience using Google Workspace
* Experience with project-management software
* Reliable computer and high-speed internet
* Ability to handle confidential information professionally

## Highly Preferred Experience

We are especially interested in candidates who have worked in:

* A virtual assistant agency
* An outsourcing company
* A remote staffing organization
* A startup
* An executive support company
* A professional services agency
* A remote operations team

Additional preferred experience includes:

* Recruiting virtual assistants
* Conducting interviews
* Candidate screening
* Team leadership
* Performance management
* Client onboarding
* Client success
* Quality assurance
* Training and development
* Creating operational dashboards
* Managing remote teams
* Building processes from scratch
* Supporting nonprofit, church, healthcare, or executive environments

# Technology

Experience with some of the following is preferred:

* Google Workspace
* ClickUp
* Asana
* ----------
* Slack
* Zoom
* Calendly
* HubSpot
* Canva
* ChatGPT
* Microsoft Office
* CRM platforms
* Time-tracking systems
* Password-management platforms

You do not need experience with every platform.

You **must be comfortable learning new technology quickly and helping others use it effectively.**

# Who We Are Looking For

## A Builder

You enjoy creating something where systems do not yet exist.

You can take a business need and turn it into a functioning process.

## A Systems Thinker

You naturally ask:

**“How can we create a repeatable process so this problem does not keep happening?”**

## A Leader

You have experience holding people accountable while still helping them improve.

You are comfortable providing direction, feedback, coaching, and correction.

## A Problem Solver

You do not simply report problems.

You investigate what happened, identify possible solutions, and bring recommendations.

## Proactive

You do not require constant instructions or reminders.

You anticipate needs and follow through.

## Organized

You can manage people, clients, projects, systems, deadlines, and documentation simultaneously.

## A Strong Communicator

You communicate clearly and professionally with executives, clients, candidates, and team members.

## Accountable

When you own an assignment, you take responsibility for its completion.

## Comfortable With Growth

This is an early-stage company.

Some processes will already exist.

Others will need to be built.

Your responsibilities will grow as the company grows.

# First 30 Days

Your first month will focus on understanding the company and helping establish its operating foundation.

Priorities may include:

* Organize the Right Work Solutions company workspace
* Establish the project-management system
* Build the initial SOP library
* Create the VA recruiting workflow
* Develop a candidate scorecard
* Create the paid assessment process
* Develop VA onboarding
* Develop client onboarding
* Build the talent database
* Create weekly reporting templates
* Establish quality-control checklists
* Begin identifying and screening potential VAs

# First 60 Days

By approximately 60 days, you should help establish:

* A documented recruiting process
* A qualified VA talent pipeline
* Standardized candidate assessments
* A VA onboarding program
* A client onboarding workflow
* Training materials
* Quality-control procedures
* Performance-management processes
* A workload and capacity dashboard
* Backup staffing procedures
* Clear weekly reporting to the Founder

# First 90 Days

By approximately 90 days, we expect the successful candidate to be capable of taking meaningful ownership of daily operations.

Success may include:

* A bench of 5–10 qualified virtual professionals
* Major operating procedures documented
* Routine recruiting handled independently
* Client onboarding operating consistently
* VA onboarding and training functioning effectively
* Weekly operations reporting completed without reminders
* Team performance monitored consistently
* Client concerns identified early
* Quality-control procedures being followed
* Founder involvement in routine operations significantly reduced

# Compensation

## Starting Compensation

**$1,500 USD per month**

This is a full-time position of approximately 40 hours per week.

## 90-Day Compensation Review

Successful candidates will receive a formal performance and compensation review after approximately 90 days.

Compensation may increase to approximately:

**$1,750–$2,000 USD per month**

depending on:

* Performance
* Leadership ability
* Level of independence
* Team-management responsibilities
* Client-management responsibilities
* Company growth
* Ability to successfully build and manage systems

## Long-Term Opportunity

We are looking for someone who can grow with the company.

Potential career path:

**Founding Operations & Virtual Team Manager**

↓

**Operations Manager**

↓

**Philippines Operations Director**

↓

**Director of Global Virtual Operations**

As the company grows, this person may eventually supervise recruiters, team leaders, client-success professionals, and a larger virtual workforce.

Compensation will be reviewed as responsibilities increase.

# Working Relationship With the Founder

During the startup phase, you will work closely with the Founder & CEO.

The Founder will focus primarily on:

* Company vision
* Sales
* Business development
* Strategic partnerships
* Major client relationships
* Growth strategy
* Final senior hiring decisions

The Founding Operations & Virtual Team Manager will increasingly own:

* Company systems
* Recruiting
* Staffing
* VA onboarding
* Training
* Quality assurance
* Client onboarding
* Team management
* Daily operations
* Operational reporting

The long-term goal is for the Founder to be able to say:

**“Build the system, staff it, manage it, and keep me informed.”**

# Application Instructions

Please include the following with your application:

1. Your resume
2. A brief introduction
3. Total years of professional experience
4. Description of your operations, executive assistance, or management experience
5. Description of your experience supervising or training others
6. Approximate number of people you have supervised
7. Description of a system, SOP, or workflow you personally created or significantly improved
8. Description of your experience recruiting or interviewing candidates
9. Description of your experience supporting U.S.-based clients or executives
10. List of software platforms you have used
11. Confirmation that you are comfortable with the **$1,500 USD monthly starting compensation**
12. Your computer specifications
13. Your internet speed
14. Your availability and preferred working hours

# Required Application Questions

Please answer all three questions at the end of your application.

### Question 1

You join Right Work Solutions and discover that there are no established SOPs, recruiting system, or client onboarding process.

**What are the first three systems you would build, and why?**

### Question 2

A virtual assistant you supervise has missed two important client deadlines. The client has now complained.

**Walk us through exactly how you would handle the situation with both the VA and the client.**

### Question 3

Tell us about a process that was inefficient when you inherited it.

**What did you change, how did you implement the change, and what was the result?**

Generic or AI-only responses without specific examples from your experience may receive less consideration.

# Hiring Process

Qualified candidates may advance through the following process:

**Application Review**

→ **Initial Operations Interview**

→ **Paid Practical Assessment**

→ **Final Interview With Founder & CEO**

→ **Reference Check**

→ **Offer**

The paid assessment will evaluate:

* Leadership judgment
* Systems thinking
* Written communication
* Organization
* Prioritization
* Recruiting judgment
* Client communication
* Problem solving
* Attention to detail
* Ability to work independently

# Why Join Right Work Solutions?

This is an opportunity to join at the beginning of a company and help shape how it operates.

We are not looking for someone who simply wants another task-based VA position.

We are looking for an experienced professional who wants to:

* Build systems
* Lead people
* Develop teams
* Improve operations
* Work directly with a Founder
* Help shape company culture
* Grow into senior leadership
* Build something that can scale

If you have significant operations experience, have successfully managed people, enjoy creating systems, and want the opportunity to help build a growing U.S.-based virtual operations company, we would like to hear from you.