Workforce Success Manager

We’re Hiring at BOUNDLESS COLLECTIVE!

Who We Are
Boundless Collective is a dynamic, experienced outsourcing powerhouse specializing in delivering creative, admin-backed solutions across industries. We’re not just assistants, we’re innovators, growth enablers, and trusted partners in our clients’ success.

Why You’ll Love It Here
- A high-energy team culture that blends professionalism with camaraderie, where collaboration and creativity are daily drivers.
- Fun-focused atmosphere: from team outings and social events to celebrating milestones big and small, work here feels like more than just work.
- Meaningful recognition: enjoy structured bonuses and reward programs that celebrate your contributions and let you know they’re appreciated.
- Growth-first mindset: as part of our team, you’ll innovate, share ideas, and help shape the future of client solutions every single day.

We’re expanding, and we’re looking for talented individuals to be part of our dynamic team! If you're looking for a fulfilling, impactful role, read on to see how you can contribute and grow with us!

We are hiring for the following positions:

Workforce Success Manager

What We Offer:
Position: Full-time
Work Setup: Permanent remote – work from anywhere in the world!
Shift: 7AM - 4PM (MNL time) – Start your day with energy!
Equipment: Self-provided – Bring your tech, and we’ll bring the opportunity!
Salary: PHP 40,000 - PHP 50,000 depending on experience + Bonuses

Apply via this link: ----------

KEY RESPONSIBILITIES:
1. Client Relationship & Account Management
- Serve as the primary point of contact for assigned clients throughout their consultant engagement.
- Build strong, professional relationships and develop a clear understanding of each client’s business, expectations, priorities, and workforce needs.
- Conduct regular client check-ins, account reviews, and feedback discussions to maintain strong engagement and client satisfaction.
- Monitor overall account health, proactively address concerns, and identify potential risks that may impact the client relationship or consultant placement.
- Ensure clients receive consistent communication and visibility regarding consultant performance, attendance, engagement, and key updates.
- Identify opportunities to improve the client experience, strengthen partnerships, and support long-term client retention.

2. Client Reporting & Performance Management
- Prepare regular client and internal reports covering consultant performance, attendance, productivity, feedback, account health, and key actions.
- Maintain accurate records of client feedback, performance discussions, agreed actions, and follow-ups.
- Track performance and engagement trends to identify concerns, risks, or opportunities for improvement.
- Ensure actions arising from client meetings, performance reviews, or feedback are documented, followed up, and completed.
- Provide leadership with clear updates on client satisfaction, consultant performance, retention risks, and other significant account matters.

3. Consultant Performance & Engagement
- Conduct regular consultant check-ins to monitor performance, productivity, engagement, and alignment with client expectations.
- Communicate client feedback clearly and constructively and support consultants in addressing areas requiring improvement.
- Monitor performance action plans and follow up on agreed commitments and outcomes.
- Identify early warning signs relating to attendance, communication, performance, engagement, or client satisfaction.
- Support consultants throughout onboarding, client integration, performance reviews, and their ongoing engagement.

4. Collaboration & Operational Support
- Work closely with Recruitment and Operations to support smooth placements, onboarding, transitions, and replacements.
- Share relevant client feedback with Recruitment to support stronger candidate matching and future placements.
- Coordinate internally on consultant leave, attendance, performance concerns, client requests, and engagement matters.
- Maintain accurate and up-to-date client and consultant information across internal systems and reports.
- Support continuous improvement of client success, reporting, performance management, and retention processes.

QUALIFICATIONS:
- 3–4 years of experience in Customer Success, Account Management, Client Services, Recruitment, Staffing, Outsourcing, Operations, or a related field.
- Demonstrated experience managing client relationships or business accounts.
- Strong verbal and written communication skills, with confidence communicating with Australian clients and senior stakeholders.
- Experience preparing reports, tracking performance metrics, maintaining client records, and presenting updates to stakeholders.
- Strong relationship management and stakeholder engagement skills.
- Excellent organisational and time-management skills.
- High attention to detail and accuracy in reporting and documentation.
- Ability to manage multiple client accounts, consultants, priorities, and deadlines simultaneously.
- Strong problem-solving skills with a proactive and solutions-focused approach.
- Ability to manage difficult conversations and sensitive performance matters professionally.
- Comfortable analysing information, identifying trends, and translating feedback into clear action items.
- Experience within staffing, outsourcing, remote workforce management, or consulting environments will be highly regarded.

At Boundless Collective, we take pride in fostering a culture of confidence, reliability, and a relentless commitment to excellence. If you are ready to support a dynamic executive team and grow in a supportive environment, we’d love to hear from you.

Ready to make an impact and elevate your career? Apply via link below and let's create something extraordinary together!

APPLY HERE: ----------