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TYPE OF WORK
Part Time
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SALARY
700 Month
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HOURS PER WEEK
36
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DATE UPDATED
Aug 25, 2026
# Customer Success & Appointment Coordinator
**Remote — Philippines**
**Monday–Saturday | 1:00 PM–7:00 PM Central Time**
**Pay: $700 USD/month**
We are a Texas-based home service company looking for an experienced Customer Success & Appointment Coordinator.
This is a phone-heavy customer service role focused on taking care of homeowners, scheduling appointments, collecting payments, following up with opportunities, and keeping our CRM organized.
## Responsibilities
* Answer inbound customer calls
* Make outbound follow-up calls
* Schedule appointments
* Collect payments over the phone
* Respond to customer questions
* Follow up with leads who have not scheduled
* Keep accurate customer records and notes in our CRM
* Respond to calls, texts, and customer inquiries
* Follow company call flows and processes
* Track activity and performance
Experience with **GoHighLevel (GHL)** is strongly preferred, but experience with other CRMs and home-service software is valuable.
## Schedule & Pay
**Monday–Saturday**
**1:00 PM–7:00 PM Central Time**
**$700 USD per month**
You must be consistently available during the entire scheduled shift.
## PLEASE ANSWER EVERY QUESTION
Your answers are the most important part of your application.
**1. Tell us about your customer service or call center experience.**
How many years of experience do you have, and what types of companies have you worked for?
**2. Have you worked for a U.S.-based home service company?**
If yes, what industry and what were your responsibilities?
**3. What experience do you have with GoHighLevel (GHL)?**
Please explain specifically what you personally did inside GHL.
**4. What other CRM, scheduling, or customer management systems have you used?**
Examples could include Housecall Pro, ServiceTitan, Jobber, HubSpot, Salesforce, Zoho, or similar platforms.
**5. Have you personally collected credit or debit card payments from customers over the phone?**
If yes, explain your experience. Are you comfortable confidently asking a customer for payment during a phone call?
**6. Have you been responsible for converting incoming calls or leads into booked appointments?**
If yes, were you responsible for a booking rate, conversion rate, sales goal, or other performance metric?
**7. Do you have experience making outbound calls to leads or customers who did not initially schedule?**
Please explain what type of outbound calling or follow-up you performed.
**8. Have you been responsible for maintaining CRM records?**
Tell us about your experience with customer notes, lead statuses, tags, follow-up tasks, pipelines, or keeping customer information organized.
**9. Have you ever worked as an Executive Assistant or Virtual Assistant?**
If yes, what were your primary responsibilities? Please include any experience managing schedules, communicating with customers, following up on tasks, maintaining systems, or supporting business owners/managers.
**10. Have you ever trained, coached, supervised, or helped onboard other CSRs or team members?**
Leadership experience is helpful but not required.
**11. Are you comfortable spending a large portion of your shift on the phone?**
This includes inbound calls, outbound follow-up, asking customers to schedule, and asking for payment.
**12. Why did you leave your last two jobs, and approximately how long did you work at each company?**
**13. Are you able to consistently work Monday through Saturday from 1:00 PM–7:00 PM Central Time?**
**14. Please include a 2–3 minute video introduction.**
Tell us who you are, briefly describe your relevant experience, and explain why you believe you would be good at taking care of customers over the phone.
Applications that do not answer the questions may not be considered.
We are looking for someone who communicates well, follows processes, keeps excellent records, is comfortable asking for appointments and payments, and takes ownership of taking care of the customer.
