Full-Time Customer Support & Operations Coordinator - U.S. HVAC Company

Flowvate is hiring on behalf of an established HVAC company based in the United States.

We are looking for someone dependable, organized, confident on the phone, and comfortable taking ownership of day-to-day customer support and administrative tasks.

This is not a temporary project or a call-center position.

You will work directly with the company, its customers, technicians, and office team. The goal is to find someone who can become a reliable long-term part of the business.

Responsibilities

You will help with tasks such as:

* Answering inbound customer calls
* Providing friendly and professional customer service
* Scheduling service appointments
* Assisting with technician scheduling and dispatching
* Updating customer and job information
* Following up with customers regarding quotes and estimates
* Following up on unpaid or outstanding invoices
* Making outbound customer follow-up calls
* Confirming appointments
* Responding to customer questions
* Updating CRM and company systems
* Keeping customer records and notes organized
* Helping with general administrative tasks
* Making sure important follow-ups do not fall through the cracks

The responsibilities may grow over time as you learn the company and its systems.

Software and Tools

Experience with Jobber is a major advantage.

Experience with GoHighLevel / HighLevel / GHL is also highly valuable.

The company may use a combination of tools such as:

* Jobber
* GoHighLevel
* Google Workspace
* Gmail
* Google Calendar
* Google Drive
* Google Docs
* Google Sheets
* Microsoft Excel
* Microsoft Word
* CRM systems
* VoIP or internet-based phone systems
* Email and SMS communication tools
* Online scheduling systems
* Payment and invoicing software
* Internal team communication tools

If you already have experience with Jobber or GoHighLevel, please make sure to mention it in your application.

Experience with both Jobber and GoHighLevel will stand out.

Who We Are Looking For

You should have:

* Excellent spoken English
* Excellent written English
* A clear and professional speaking voice
* Confidence speaking with customers in the United States
* Strong customer service skills
* Strong organization
* Attention to detail
* Good judgment
* Reliability
* A professional and positive attitude
* Ability to work independently
* Ability to learn new software quickly
* Ability to follow processes and instructions
* Comfort making outbound calls and following up with customers

Some calls may involve:

* Following up on an estimate
* Asking whether a customer would like to move forward
* Following up regarding an unpaid invoice
* Confirming an appointment
* Helping a customer with a question or concern

You should be friendly and professional while still being comfortable taking initiative.

Experience That Will Stand Out

We would especially like to hear from candidates with experience in:

* HVAC
* Plumbing
* Electrical
* Roofing
* Construction
* Property services
* Home services
* Dispatching
* Customer service
* Scheduling
* Administrative support
* Accounts receivable
* Invoice follow-up
* Estimate or quote follow-up
* Jobber
* GoHighLevel
* CRM management

You do not need experience with everything listed above.

Strong communication, reliability, and the ability to learn are extremely important.

Schedule

This is a full-time position at 40 hours per week.

You must be available to work during the company's normal U.S. business hours in the Eastern Time Zone.

Please do not apply if you are unable to consistently work U.S. Eastern Time hours.

Compensation

Starting pay is $4 USD/hour.

This is intended to be a long-term full-time opportunity.

Strong performance, reliability, increased responsibility, and continued growth within the role may create opportunities for increased compensation over time.

Work Requirements

Because this is a customer-facing remote role, you must have:

* Reliable high-speed internet
* A reliable computer
* A quiet and professional working environment
* Reliable electricity
* A good-quality headset or microphone

How to Apply

Please read the entire posting before applying.

To show us that you have read the full job description, use this exact subject line:

HVAC OPS POSITION

Applications without this subject line may not be reviewed.

Please include the following with your application:

1. Your name
2. Your location
3. A short summary of your previous experience
4. Your customer service experience
5. Any experience working with U.S.-based companies
6. Any HVAC or home-services experience
7. Whether you have used Jobber
8. Whether you have used GoHighLevel
9. Any other CRM or scheduling systems you have used
10. Your current availability
11. Confirmation that you can work U.S. Eastern Time hours
12. Your resume

Voice or Video Introduction

A short voice or video introduction is highly recommended.

This is a customer-facing position, so communication is an important part of how candidates will be evaluated.

Your introduction does not need to be professionally recorded or edited.

A simple 1-2 minute introduction is perfect.

Please tell us:

* Who you are
* What kind of work you have done
* Why you are interested in the role
* Why you believe you would be good at customer service
* Any experience you have with Jobber
* Any experience you have with GoHighLevel
* Any experience you have with HVAC, home services, dispatching, scheduling, or customer support

A strong voice or video introduction can significantly improve your chances of being selected for an interview.

What Happens Next

Flowvate will review applications and interview selected candidates.

The strongest candidates will then interview with Flowvate and the U.S.-based HVAC company before a final hiring decision is made.

We are looking for someone who wants more than a short-term remote job.

We want someone who can become a dependable part of the company, learn the business, build relationships with the team and customers, and grow into the role over time.

If that sounds like you, we would love to hear from you.