CUSTOMER COMMUNICATIONS COORDINATOR

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: TYPE OF WORK

Full Time

: SALARY

1,200 - 1400 / month

: HOURS PER WEEK

40

: DATE UPDATED

Aug 24, 2026

JOB OVERVIEW

CUSTOMER COMMUNICATIONS COORDINATOR
Live Telephone Receptionist • Remote Philippines • Full-Time Contract • U.S. Eastern Time
The opportunity: Be the professional first voice of a U.S. manufacturer serving home consumers, restaurants, grocery companies, and food-processing customers. You will answer Jaccard’s main telephone line, understand why each person is calling, route the call accurately and make sure every message receives proper follow-through.
What You Will Do
• Answer live incoming calls promptly using a company VOIP softphone and professional greeting.
• Qualify each caller: determine whether the caller is an individual consumer or represents a business; identify the reason for the call; then identify the product, model, order, or account involved.
• Route sales, orders/tracking, product support, warranty, parts, accounting, purchasing and logistics calls to the correct function.
• Perform warm transfers and give the receiving team member a clear, concise summary before connecting the caller.
• Create complete messages when a transfer is not possible, communicate the expected response time and monitor follow-up until acknowledged.
• Maintain accurate call logs, employee availability, routing information and recurring-call FAQs.
• Protect customer information, company information and employees’ personal mobile numbers.
• Recognize urgent safety or operational issues and escalate them immediately—without attempting technical diagnosis.
What We Are Looking For
• Excellent spoken and written English, with clear pronunciation, confident telephone presence and strong listening comprehension for varied U.S. accents.
• At least 2 years of live telephone reception, customer service, call routing, order support or B2B customer communication experience.
• Strong judgment, attention to detail and the ability to remain calm, courteous and organized with difficult or time-sensitive calls.
• Comfort using VOIP softphones, Microsoft 365, shared email, chat, spreadsheets and CRM or ticketing systems.
• Ability to learn product categories, model numbers and basic business processes quickly; you are not expected to diagnose equipment or make pricing, warranty or credit decisions.
• Reliable attendance and willingness to work normal U.S. Eastern Time business hours, including U.S. daylight-saving time changes (overnight hours in the Philippines).
Work-From-Home Requirements
Quiet, professional workspace • reliable wired internet • quality USB noise-canceling headset Tested backup internet and power plan • secure computer environment • no shared use during work hours
Preferred Experience
Experience supporting U.S. customers, e-commerce, manufacturers, foodservice or industrial equipment, replacement parts, warranty intake, order entry or service dispatch is a plus.
How to Apply
Please submit: (1) your résumé; (2) a 60–90 second voice recording introducing yourself and describing your telephone/customer-service experience; and (3) a brief response confirming your availability for U.S. Eastern Time hours, internet/power backup, earliest start date and desired monthly compensation. Include the phrase “Jaccard Live Reception” in your application subject line.

SKILL REQUIREMENT

English Speaking Customer Service Organization

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CUSTOMER COMMUNICATIONS COORDINATOR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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