Marketing & Operations Assistant

About Unstoppable Collective

Unstoppable Collective is a growing Australian lifestyle, apparel and custom merchandise business based in Sydney.

We work across apparel, branded merchandise, corporate gifting, teamwear, custom products and more. We are a small and growing business, so there is always something new happening and the role will be quite varied.

I am looking for a reliable, proactive and creative Marketing & Operations Assistant to work closely with me and become a valuable part of the business as we grow.

This is not a traditional VA role where you simply wait for instructions. I am looking for someone who can take initiative, learn quickly, bring ideas to the table and help keep things moving.

The role can start part-time, around 20–30 hours per week, with the potential to become full-time for the right person.

What You’ll Be Doing

Social Media & Content

You will help manage and grow our presence across:

* Instagram
* Facebook
* TikTok
* LinkedIn
* Pinterest

Your responsibilities may include:

* Creating and scheduling social media posts
* Creating Instagram Stories and Reels
* Writing captions and basic social media copy
* Repurposing content across different platforms
* Researching trends, hashtags, sounds and content ideas
* Coming up with new content ideas
* Creating simple short-form videos using existing content
* Helping plan content calendars and campaigns
* Monitoring comments and messages
* Keeping our social media profiles fresh and up to date

You do not need to be a professional content creator. Creativity, good judgement and initiative are more important.

Shopify & Website

You will also help keep our website looking fresh, accurate and professional.

This may include:

* Adding new products to Shopify
* Uploading product images
* Writing and updating product descriptions
* Adding product specifications and other information
* Creating and organising collections
* Updating banners and website content
* Making basic website improvements
* Checking for outdated information, errors or broken links
* Helping improve the customer journey and overall website presentation
* Making basic SEO updates, such as product titles, descriptions and metadata

Shopify experience is a big plus, but I am happy to train someone who learns quickly.


Email Marketing & CRM

You will help with our marketing and customer database, including:

* Creating and scheduling email campaigns
* Designing simple promotional email flyers
* Preparing product launches and promotional campaigns
* Updating and organising CRM information
* Managing leads and customer information
* Helping with basic HubSpot tasks
* Supporting simple customer and lead follow-ups

Design & Creative Support

We regularly work with products, branding and custom merchandise, so there will be times when you help with basic creative work.

This may include:

* Canva designs
* Social media graphics
* Product mockups
* Simple presentation and proposal graphics
* Basic product artwork
* Resizing artwork for different applications
* Preparing simple print files
* Creating visual concepts from ideas I provide

You do not need to be a graphic designer, but a good eye for layout, typography and presentation is important.

Experience with Canva, Photoshop, Illustrator or similar tools is a bonus.

Customer & General Business Support

Sometimes I will be busy with clients, meetings or projects, so I may need help with straightforward customer communication.

For example:

* Responding to basic customer enquiries using information or templates provided
* Answering straightforward product questions
* Following up on simple requests
* Organising customer enquiries
* Flagging anything that needs my attention

You will not be expected to handle complicated sales negotiations or sensitive customer issues independently.

General Startup Support

Because we are a growing business, every week can be different.

You may also help with:

* Product research
* Competitor research
* Supplier research
* Finding new product ideas
* Researching trends
* Influencer research
* Preparing proposals
* Organising product information
* Spreadsheet and data entry
* File organisation
* Basic reporting
* Supporting product launches
* Helping with marketing campaigns
* General administrative tasks

I am looking for someone who is comfortable saying:

“I noticed this — should we try doing it this way?”

rather than waiting to be told every step.

Who I’m Looking For

Must have

* Excellent written English
* Strong attention to detail
* Good communication skills
* Good organisational skills
* Reliable and responsive
* Comfortable working independently
* Good computer and internet skills
* Experience with social media
* Experience with Canva or similar design software
* Willingness to learn new platforms and tools

You will be a great fit if you are

Proactive — you don’t always need to wait for instructions.

Creative — you enjoy coming up with ideas and finding better ways to do things.

Organised — you can manage multiple tasks and deadlines.

Detail-oriented — you notice small mistakes before they become problems.

Curious — you enjoy learning new things.

Reliable — if you say you will do something, you do it.

Commercially minded — you understand that we are building a real business, not just creating social media posts.

A good communicator — you can communicate clearly and confidently in English.

Software & Platforms

Experience with any of the following is a bonus:

* Shopify
* HubSpot
* Canva
* Instagram / Facebook
* TikTok
* LinkedIn
* Pinterest
* Meta Business Suite
* CapCut
* Mailchimp or Klaviyo
* Google Workspace / Google Sheets
* Microsoft Office

You do not need to know everything. Being a fast learner is more important than having every skill listed above.

Working Hours

* Part-time to start: approximately 20–30 hours per week
* Potential to move to full-time (40 hours per week) for the right person
* Some overlap with Sydney, Australia business hours is preferred
* We are looking for someone interested in a long-term working relationship

What You’ll Get

* Work directly with the founder of a growing Australian business
* Exposure to marketing, e-commerce, content, branding and operations
* Variety and opportunities to learn new skills
* Potential to grow into a larger role as the business grows
* A friendly and collaborative working environment
* Long-term opportunity for the right person

How to Apply

Please send:

1. A short introduction about yourself
2. Your previous experience in marketing, social media, e-commerce or virtual assistance
3. Examples of social media accounts or content you have worked on
4. Examples of Canva or design work, if available
5. The platforms and software you are comfortable using
6. Your current availability and preferred working hours
7. Your expected hourly rate
8. Your internet speed and computer/laptop setup

One small request

Please start your application by telling me your favourite social media platform and why you like it.

This is simply to make sure you have read the job description and to get a sense of your personality and communication style.

Paid Trial Task

Shortlisted applicants may be invited to complete a short paid trial task before the final interview.

The trial will involve a few practical tasks similar to what you would actually be doing in the role, such as:

* Creating a simple Instagram post in Canva
* Writing a social media caption
* Coming up with a few content ideas
* Reviewing our website and suggesting improvements
* Responding to a simple customer enquiry

I am much more interested in how you think, communicate and approach a task than having a perfect portfolio.

If you are creative, organised, proactive and excited to grow with a small Australian business, I would love to hear from you!