Account Manager, Customer Growth & Retention

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: TYPE OF WORK

Full Time

: SALARY

900 to 1500$

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 24, 2026

JOB OVERVIEW

About Revyoos

Revyoos is a SaaS platform built for vacation rental property managers. We centralize guest reviews from Airbnb, ---------- , Vrbo, Google and other channels, helping customers understand guest feedback, strengthen their online reputation, improve direct-booking conversion and increase their visibility in search and AI search.

The Role

We are looking for a commercially minded Account Manager to help Revyoos customers succeed, stay engaged and grow with us.

You will manage a portfolio of 150+ active customer accounts, mainly vacation rental property managers. Your role is to increase product adoption, build strong customer relationships, identify churn risks early and create relevant upgrade and expansion opportunities.

This is a proactive, hands-on role. You will know when a call, training session, webinar or email will add real value to a customer, rather than reaching out simply to generate activity.

You will prioritise your portfolio according to account value, growth potential, product adoption and customer health. You will combine relevant one-to-one conversations with scalable initiatives that help a broader group of customers get more value from Revyoos.

This is not a first-line technical support role. You will own the customer relationship and commercial outcome, coordinating closely with Support and Product when necessary.

What You’ll Do
Own and develop relationships with a portfolio of 150+ active customer accounts.
Act as the main point of contact for your assigned customers.
Onboard new customers and help them activate and adopt Revyoos effectively.
Run product demos, training sessions and screen-sharing calls when relevant.
Help customers make the most of Revyoos features, including review widgets, Reputation and SEO Pages, Sentiment Analytics, AI Visibility, AI review responses and OTA connections.
Identify customers who are underusing the platform and create practical actions to improve adoption.
Monitor customer health, identify churn risks and take action to retain at-risk accounts.
Identify, qualify and close relevant upgrades, plan changes and expansion opportunities.
Organise and host customer webinars to present product updates, use cases and best practices.
Create targeted outreach initiatives based on product usage, customer needs and growth opportunities.
Collect structured customer feedback and share relevant insights with the Product team.
Work closely with Sales, Support and Product to ensure customers receive the right help and opportunities at the right time.
Keep customer information, follow-up tasks, calls and account activity accurate and up to date in Zoho CRM.
Bring forward practical ideas to improve customer engagement, retention and account growth.
What We’re Looking For
Based in the Philippines.
3+ years of experience in Account Management, Customer Success, Onboarding or another commercial customer-facing role.
Experience managing a large portfolio of B2B customers, ideally 100+ accounts.
Proven ability to improve activation, retention, customer engagement or account growth.
SaaS experience is strongly preferred.
Experience in vacation rentals, hospitality, hotel technology, PMS, revenue management or property management is a strong advantage.
Comfortable speaking with customers, running video calls, delivering product demos and presenting online sessions.
Commercially minded and confident discussing product value, plans, upgrades and pricing without being pushy.
Highly organised, with strong CRM discipline and the ability to manage calls, follow-ups and multiple customer priorities.
Independent, proactive and comfortable working remotely as part of an international team.
Fluent spoken and written English.
Spanish is a strong plus.
What Success Looks Like

You will be successful if you can:

Build trusted, long-term relationships with customers.
Improve customer activation and adoption of key Revyoos features.
Reduce preventable churn and recover at-risk accounts.
Generate meaningful expansion through upgrades and account growth.
Identify the right customer opportunities and act on them at the right time.
Maintain a reliable view of customer activity and account health in the CRM.
Turn customer feedback into useful input for our Product, Sales and Support teams.
Compensation
900$ + Performance-based variable compensation linked to customer retention, activation, account growth and directly generated expansion revenue.
The Profile We’re Looking For

You are not a reactive support agent and you are not a salesperson focused only on closing new business.

You understand that customer success, retention and expansion are connected. You can run strong customer conversations, explain product value clearly, manage a large portfolio with discipline and take ownership of outcomes.

You are proactive without being pushy, commercial without being aggressive, and motivated by helping customers succeed while contributing directly to Revyoos’ growth.

SKILL REQUIREMENT

CRM Sales Management Sales

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Account Manager, Customer Growth & Retention

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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