Operations Manager – Run a Growing UK E-commerce Team (Postage Stamps Supplier)

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TYPE OF WORK

Any

SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Aug 22, 2026

JOB OVERVIEW

About us We're a UK postage stamp supplier selling through eBay, our website, multiple marketplaces and direct to businesses. We have a remote team of [5–6] Filipino VAs covering listings, lead generation, customer service, social and ads. The owner needs a strong, trustworthy manager to run the day-to-day team so they can focus on suppliers, big customers and strategy.

What you'll do

Manage the team daily: check-ins, priorities, quality, and making sure every role hits its weekly targets
Own the weekly numbers dashboard (sales by channel, new customers, repeat rate, ad return, stock)
Document and improve processes; record Loom training for new hires
Handle escalations from customer service and marketplaces
Help recruit, trial and onboard new team members
Flag problems and opportunities to the owner early, with a recommendation
Weekly 30-minute call with the owner

What we're looking for

3+ years in e-commerce operations or managing a remote team
Experience with eBay/Amazon/Shopify businesses
Excellent English, strong with numbers and spreadsheets
Calm, organised, direct, and honest – you tell the owner what they need to hear
Bonus: has grown a small e-commerce business before

Hours and pay

Full-time, 40 hours/week, UK hours overlap
$1,500–2,200 per month depending on experience
Quarterly bonus tied to business growth
Paid fortnightly via PayPal, 13th month after 6 months

How to apply

Put OPERATOR at the start of your subject line.
Describe a team you managed: size, what they did, and what improved under you (with numbers).
Task: a VA has missed their weekly target three weeks running. Write the message you'd send them.
Task: list the 5 numbers you'd put on a weekly dashboard for this business and why.

Shortlisted applicants get a paid 2-day trial.

SKILL REQUIREMENT
Project Management Ecommerce
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