E-commerce Customer Service Representative | Shopify

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Part Time

SALARY

$3–5/Hour

HOURS PER WEEK

20

DATE UPDATED

Aug 22, 2026

JOB OVERVIEW

We are a fast-growing Dutch e-commerce brand looking for a reliable and proactive **Customer Service Representative** to handle our day-to-day customer communication.

Your main responsibility will be answering customer emails professionally, resolving order and delivery-related questions, and making sure every customer receives a clear and helpful response.

Most of our customers are Dutch, so **Dutch language skills are highly preferred**. Excellent English is required.

### Your responsibilities

* Answer customer emails on a daily basis
* Handle questions about orders, shipping, tracking and delivery delays
* Handle returns, refunds and cancellation requests according to our policies
* Check order and tracking information in Shopify
* Communicate professionally with customers experiencing delayed deliveries
* Resolve customer complaints and find appropriate solutions
* Escalate unusual or important cases to us
* Keep customer communication organized and make sure no messages are missed
* Follow our existing customer service guidelines and templates
* Maintain a friendly, professional and reassuring tone
* Help us identify recurring customer issues so we can improve our processes

### Requirements

* Previous customer service experience, preferably for an e-commerce/Shopify store
* Experience with **Shopify** is strongly preferred
* Excellent written English
* Dutch language skills are a major advantage
* Strong attention to detail
* Reliable and available consistently
* Able to work independently
* Good problem-solving skills
* Comfortable working with tracking information, refunds, returns and order management
* Fast response times and good communication

### What we are looking for

We are not looking for someone who simply copies and pastes generic responses. We want someone who understands the customer's situation, checks the relevant order information and provides a professional solution while protecting the interests of the business.

Our goal is to build a **long-term working relationship**. As the company grows, the role and number of hours can grow as well.

### When applying, please include:

1. Your previous customer service/e-commerce experience
2. Whether you have worked with Shopify before
3. Your level of Dutch and English
4. Your availability and timezone
5. Your hourly rate
6. How many hours per week you are available
7. An example of how you would respond to an unhappy customer whose order is delayed

Please start your application with the word **“NAE”** so we know you have read the full job description.

SKILL REQUIREMENT
Customer Support Shopify Email Support
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0173
Total Execution Time  0.0186
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,499,000 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/E-commerce-Customer-Service-Representative-Shopify-1714705
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0087 seconds)  (Hide)
0.0006   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0012   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1714705
 LIMIT 1 
0.0006   SELECT *
FROM `employers`
WHERE `employer_id` = 955736
 LIMIT 1 
0.0012   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1714705
AND `misc`.`id` IS NULL 
0.0007   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-25',ej.date_added) duration_days, DATEDIFF('2026-08-25',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-25',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1714705' 
0.0005   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1714705 
0.0009   UPDATE employer_jobs SET hit_counts = '***Aug-22-2026=1737***Aug-24-2026=1***Aug-25-2026=1' WHERE job_id= '1714705'  
0.0007   UPDATE employer_jobs SET monthly_hits = '***Aug-2026=1738' WHERE job_id= '1714705'  
0.0007   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1714705' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1714705 
0.0006   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '955736'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)