Short-Term Rental Property Operations Manager - Full-Time US Hours

HOURS PER WEEK
40

MONTHLY SALARY
USD $1,300-$2,000 per month

JOB OVERVIEW

ABOUT DIVERGENT ESTATES

Divergent Estates is a growing U.S.-based short-term rental management company. We help property owners operate professional, guest-ready vacation rentals across multiple U.S. markets.

We are hiring a long-term, full-time Short-Term Rental Property Operations Manager. Internally, we call this role a Pod Manager.

This is not a general virtual assistant or customer-service-only position. It is an ownership role for someone who can build the operating team around a small group of properties and then manage those properties from A to Z.

HOW THE ROLE STARTS

You will be assigned a small number of target properties before they are fully transitioned to you.

For each property, you will:

- Validate and organize the property information
- Build the primary and backup cleaning team
- Build the local maintenance and specialty-vendor bench
- Document contacts, procedures and escalation paths in Notion
- Configure HostBuddy AI so it can answer routine guest questions
- Review the PriceLabs setup and learn the approved pricing guardrails
- Identify open problems and create a stabilization plan
- Pass a property-readiness review

Once the property passes the readiness review, you will formally accept responsibility for it. Properties will transfer to you one at a time, so you will own the team and operating system you helped build.

WHAT YOU WILL OWN

- Cleaner scheduling, performance, inspections and backup coverage
- Maintenance intake, troubleshooting, vendor dispatch and completion follow-through
- Daytime guest issues that HostBuddy AI cannot resolve
- Proactive owner communication and documented decisions
- Property supplies, recurring services and operational readiness
- Accurate property and vendor information in Notion
- PriceLabs execution within approved company guardrails
- Open tasks from the first report through verified completion
- Operational onboarding for additional properties assigned to your pod

PriceLabs ownership includes monitoring calendar health, minimum-stay rules, orphan gaps, local events and approved overrides. Major pricing strategy and changes outside the approved guardrails require company approval until you complete our internal certification.

✅ REQUIRED QUALIFICATIONS

- Excellent spoken and written English
- Confidence making phone calls to U.S.-based cleaners, handymen and vendors
- Experience in short-term rentals, property management, hospitality operations or a comparable operations role
- Strong problem-solving and prioritization under time pressure
- Ability to troubleshoot maintenance issues before sending a vendor
- Clear documentation and disciplined follow-through
- Reliable internet, a quiet workspace and a professional call setup
- Ability to work full time without overlapping full-time employment
- Comfort accepting responsibility for results, not only completing assigned tasks

HELPFUL EXPERIENCE

Experience with any of the following is helpful but not required:

- Hostaway or another property management system
- Breezeway or another cleaning and maintenance platform
- PriceLabs or another revenue-management tool
- Notion, Slack or remote documentation systems
- HostBuddy or another AI guest-messaging system
- Cleaner, handyman or vendor sourcing in unfamiliar markets
- Owner-facing communication

SCHEDULE AND COMPENSATION

This is a full-time remote position with primary coverage during U.S. Central Time business hours. There will be a scheduled weekend rotation. Overnight on-call coverage is handled separately.

The exact working schedule will be confirmed before an offer.

Base compensation is USD $1,300-$2,000 per month from day one, including the initial build-to-own ramp. Placement within the range depends on demonstrated experience, spoken communication, maintenance judgment and ability to operate independently.

We are looking for someone interested in a stable, long-term role with the opportunity to manage a larger portfolio and grow in compensation as performance and responsibility increase.

HOW TO APPLY

Start the first line of your application with the word OWNERSHIP. Applications that do not follow this instruction will not be reviewed.

Please include:

1. Your resume or a summary of your relevant work history
2. A 60-90 second audio or video introduction explaining your relevant experience
3. Your answers to the five questions below

APPLICATION QUESTIONS

1. How many properties, units or active clients have you directly supported? What work did you personally own?

2. Describe a time you sourced a cleaner or maintenance vendor in a market where you had no existing contacts. What did you do and what was the result?

3. A cleaner cancels three hours before a same-day guest check-in. Walk us through your first 15 minutes and your next steps.

4. Describe a maintenance problem you helped troubleshoot before sending a vendor. What questions did you ask and how did you d ---------- what to do?

5. Which property-management, pricing or operations systems have you used? Explain what you personally managed inside those systems.

Shortlisted candidates will complete a paid, role-specific exercise before the final interview.