Customer Support Experts Needed

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TYPE OF WORK

Full Time

SALARY

$1000 - $1100

HOURS PER WEEK

50

DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

We are now hiring Customer Support Experts to assist our customers over the phone.

This is a full-time position with long-term growth potential.

Customers will call us for assistance with various online tasks, such as:

- Checking their email accounts
- Purchasing items they need
- Signing up for services
- Logging into or managing their accounts
- Checking or signing up for credit score reports
- Conducting general online searches

All tasks we handle can be completed online, so candidates should be comfortable navigating websites and online tools.

Requirements:

- Fluent English communication skills
- Good attention to detail and problem-solving skills
- Reliable and fast internet connection
- Quiet and professional workspace
- Full availability for a full-time position
- Must be based in the Philippines
- Previous phone-based BPO customer support experience is strongly preferred, especially experience handling customer calls in a fast-paced environment

We are looking for dependable professionals who can communicate well with customers, follow processes, and provide consistent support. Candidates with strong BPO experience and a proven work history are encouraged to apply.

PAY & EARNING STRUCTURE

- Base rate starts at $4.50 per hour.
- Agents usually work 10 hours per day including the paid breaks, and we allow more hours if someone wants to earn more.
- During busy times, we also pay time-and-a-half overtime, which will be calculated as your current rate multiplied by 1.5, when we need additional coverage.
- Good performers can earn a monthly bonus between $80 and $150.
- There is a $50 monthly attendance bonus for consistent on-time performance.
- Every 6 months, we evaluate performance and agents can receive up to an extra $0.50 per hour added to their rate if they are doing well.

With base hours plus bonuses and performance increases, a strong performer can earn up to around $1,100 per month.

HIRING PROCESS

Shortlisted candidates will complete a quiz that typically takes about one hour.

Candidates who pass the quiz will proceed to two live mock calls or skill assessments:

- The first assessment usually takes around 20 minutes.
- The second assessment is more comprehensive and typically takes about one hour.

After successfully completing the assessments, selected candidates will proceed with orientation and training.

Please note that our assessments are designed to evaluate communication skills, accuracy, attention to detail, and the ability to handle customer interactions effectively.

Please apply only if you are fully available for a full-time position.

When You Apply*

Please answer the following questions:

1. How many hours are you available daily, and on which days of the week?
2. How soon are you ready to start?

Lastly, please include a link to a Vocaroo audio recording (minimum 45 seconds) where you briefly introduce yourself. Tell us a bit about your background, relevant experience, and one hobby you genuinely enjoy. This is a voice account and you will be supporting customers, so it's essential that you send a high-quality voice recording.

Thanks,
Alfred

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