Operations & Growth Coordinator, AI Automation Specialist & Full Stack Platform Developer Support

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: TYPE OF WORK

Full Time

: SALARY

17,500 Sal. + 400 Bonus Per Order Daily

: HOURS PER WEEK

40

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Operations & Growth Coordinator, AI Automation Specialist & Full Stack Platform Developer Support

**UNLIMITED EARNINGS**

This is a full-time operations, customer service, marketing, growth, AI automation, and full stack platform development support role for the Company.

2. Mission of the Role

During each assigned shift, the Team Member is responsible for running daily operations while supporting the development and testing of the Company’s technology platform as the business grows.

This is not a traditional virtual assistant position. The Team Member is responsible for ensuring customers receive an excellent experience from first contact through completed service, while also helping generate new business opportunities, improve internal systems, automate operations, and support the development of a modern technology-enabled booking and dispatch platform.

The Team Member is expected to solve problems independently, communicate clearly, take ownership, understand full stack development, and continuously improve operations and technology.

3. Working Hours

The Team Member will work on a rotating schedule with another co-worker.

Primary Coverage:
Monday through Sunday, rotating schedule
8:00 PM – 3:00 AM Philippine Time

This schedule supports the operating hours of the Company’s different service use cases and markets.

Schedule adjustments may be made by the Company based on business needs, customer demand, staffing coverage, development requirements, and operational requirements.

4. Customer Service Responsibility

The Team Member is responsible for ensuring that all customer service channels are monitored, routed, and answered during the assigned shift.

This includes, but is not limited to:

Incoming phone calls
SMS messages

Emails
Website inquiries
Chat inquiries
Booking requests
Customer follow-ups
Appointment updates

The Company may use AI voice agents, AI phone systems, SMS bots, email bots, website chatbots, CRM automation, or other automated tools to assist with customer service.

However, the Team Member remains ultimately responsible for ensuring customer inquiries are properly handled, routed, followed up on, and resolved. Automation may support the work, but it does not remove the Team Member’s responsibility for the customer experience.

If an AI system fails, misses a message, gives an incorrect answer, or does not complete a required action, the Team Member is responsible for identifying the issue, correcting it, escalating when needed, and making sure the customer is properly supported.

5. Core Responsibilities

A. Customer Operations

The Team Member will:

Answer incoming phone calls professionally
Respond to SMS inquiries
Respond to emails
Respond to website inquiries
Schedule customer appointments
Confirm customer details
Update customers on appointment status
Handle customer questions professionally
Follow up with customers before, during, and after services
Help resolve customer complaints or issues
Ensure no customer inquiry is ignored or missed
Maintain a high-quality customer experience from first contact through service completion

B. Contractor, Provider and Dispatch Operations

The Team Member will:

Dispatch jobs to contractors, providers, technicians, or riders
Coordinate appointment and delivery times
Confirm job acceptance
Track provider arrival
Monitor job progress
Follow up until every job is completed
Resolve scheduling conflicts
Communicate updates between customers and service providers
Confirm job completion
Collect job photos and required documentation
Escalate delays, no-shows, delivery issues, or service issues immediately

C. Marketing and Growth

Every day, the Team Member is responsible for helping the Company generate more visibility, leads, customers, and bookings.

This includes:

Publishing Facebook content
Publishing Instagram content
Publishing Google Business Profile updates
Posting local advertisements
Posting on online marketplaces where appropriate
Researching additional advertising opportunities
Monitoring lead sources
Tracking campaign performance
Testing new local advertising opportunities
Helping improve booking volume and lead quality

All marketing content may be created using ChatGPT, AI content tools, design tools, templates, and automation tools. Company approval is required when requested by management or when content involves pricing, brand-sensitive messaging, promotions, or new offers.

D. Administrative Operations

The Team Member will:

Update the CRM
Organize customer records
Maintain provider and contractor information
Upload job photos
Track customer reviews
Maintain business documentation
Update job records accurately
Keep operational files organized
Ensure all customer, provider, technician, rider, and job information is accurate and current

E. AI Automation Specialist Responsibilities

The Team Member will support the Company’s use of AI tools and automation to improve operations, customer service, marketing, scheduling, dispatching, testing, monitoring, and reporting.

Responsibilities include:

Using ChatGPT and other AI tools to create marketing content, customer replies, internal SOPs, code, and workflow improvements
Helping design and improve AI customer service workflows
Helping manage AI voice, text, email, and chatbot systems
Testing AI automations for accuracy and reliability
Identifying automation failures and correcting or triaging them
Suggesting new AI workflows that save time or improve service
Helping automate repetitive tasks where possible
Creating or improving templates for customer communication
Supporting AI-powered lead response and follow-up systems
Monitoring automated systems, alerts, and application events
Ensuring AI tools are used professionally and responsibly

The Team Member understands that AI tools are used to support the business and development process, but human oversight, quality control, secure implementation, and accountability are still required.

F. Full Stack Platform Developer Support Responsibilities

The Team Member will assist in building, supporting, testing, deploying, and improving the Company’s booking, dispatch, and operating platform.

The goal is to build a single configurable platform that will initially test three service use cases and can be easily tailored to different businesses without rebuilding the core technology.

The three initial use cases include:

A home installation and mounting service operating in the Washington DC Metro area
A personal product delivery service launching in Cebu using third-party delivery networks or independent riders
A personal in-home dispatch service for care providers launching in Cebu

All three use cases will share substantially the same booking flow, front-end logic, product or service cataloging, core architecture, dispatch process, administrative controls, and automation approach.

The platform vision includes:

Customers can book products or services online
Customers can enter their location
Customers can upload photos or required information
Customers can choose a preferred schedule
Customers can track the assigned provider in real time
Providers can receive job or delivery requests
Providers can accept or reject assignments
Providers can navigate to the customer’s location
Providers can update job statuses, including “On the Way,” “Arrived,” “In Progress,” and “Completed”
Providers can share live location while completing assignments
Admin users can manage bookings from a centralized dashboard
Admin users can assign providers, technicians, or riders
Admin users can monitor job progress
Admin users can view provider locations
Admin users can communicate directly with customers and providers
All communication should be connected to the correct booking or job record

The Team Member may be asked to support this platform by:

Building and improving full stack platform functionality
Working with Node.js and modern JavaScript-based application architecture
Deploying and maintaining applications using Vercel and Hostinger
Working with MongoDB, Supabase, or similar databases and backend services
Supporting AWS infrastructure where applicable or preferred
Implementing secure coding, authentication, authorization, and access control
Supporting automated CI/CD deployment and release processes
Creating application monitoring, alerting, event triage, and remediation workflows
Building automated application, integration, and workflow testing
Testing customer, provider, dispatch, and admin workflows
Reporting, troubleshooting, and resolving bugs and application issues
Using AI-assisted development tools to accelerate development while maintaining quality

The goal is to create a reusable architecture that provides a seamless customer experience while giving the Company complete visibility and control over every booking from initial request through dispatch and completion.

6. Daily Business Improvement Requirement

Every week, the Team Member must identify at least one improvement that could help the business grow, operate more efficiently, reduce errors, improve customer experience, improve platform reliability, or increase bookings.

Examples include:

Better advertising ideas
Improved customer communication
New lead sources
Process improvements
CRM improvements
Dispatch coordination improvements
AI automation opportunities
Platform improvement ideas
Application reliability or testing improvements
Better customer follow-up process

Ownership and initiative are expected.

7. Success Metrics

The Team Member is responsible for helping improve:

Customer response time
Jobs booked
Jobs completed
Customer reviews
Marketing consistency
Provider responsiveness
Customer satisfaction
Lead follow-up speed
Accuracy of CRM records
Automation reliability
Platform usability and reliability
Daily operational execution

Performance will be reviewed based on consistency, communication, ownership, speed, accuracy, customer experience, technical execution, platform reliability, and contribution to business growth.

8. Compensation

The Team Member will receive:

Base Salary:
17,500 PHP per month

Sales Bonus:
400 PHP for every completed daily sale / completed booking.

For clarity, a completed sale / completed booking means a customer job that is successfully booked, completed, and confirmed by the Company.

Examples:

2 completed bookings in one day = 800 PHP bonus
5 completed bookings in one day = 2,000 PHP bonus

Bonus eligibility may depend on accurate tracking, confirmed completion, customer payment status, and Company approval.

Payment schedule: __Bi-Weekly (Paid on the 16th of the Month and 1st of the next Month

Payment method: ___Wise Payments_______

9. Required Skills

The Team Member must have:

Excellent English communication
Professional phone etiquette
Strong organizational and problem-solving skills
Full stack web application development knowledge
Strong knowledge of Node.js and modern JavaScript development
Experience with Vercel and Hostinger deployment environments
Experience with MongoDB, Supabase, or similar database technologies
AWS knowledge or experience is preferred
Knowledge of secure coding practices and application security
Knowledge of authentication, authorization, and access control
Experience with automated CI/CD pipelines and deployment processes
Experience with application monitoring, alerting, and event triage
Experience with automated application, API, integration, and workflow testing
Comfort using AI coding and automation tools, including ChatGPT
Ability to troubleshoot applications, integrations, automations, and production issues

10. Company Culture

The Company values:

Ownership
Accountability
Speed
Professionalism
Continuous improvement
Clear communication
Customer obsession
Problem-solving
Initiative

If something needs to be done, do it.
If something can be improved, improve it.
If something is missing, communicate it immediately.

The Company is building modern technology-enabled service businesses on a shared platform, and every team member plays an important role in its success.

11. Confidentiality

The Team Member agrees to keep all Company information confidential, including but not limited to:

Customer information
Contractor and provider information
Pricing
Business systems
Marketing strategy
Lead sources
Platform details and source code
Internal documents
Login credentials and access keys
Automation systems
Financial information
Operational processes

The Team Member may not share, copy, sell, misuse, or disclose Company information without written permission from the Company.

This obligation continues after the working relationship ends.

12. Company Property and Work Product

All work created by the Team Member for the Company belongs to the Company.

This includes, but is not limited to:

Marketing content
Customer scripts
SOPs
Documents
Source code and application development
Automation workflows
AI prompts
Platform architecture and ideas
Process improvements
Reports
Designs
Customer communication templates
Business documentation

The Team Member agrees that any work created during the role for the Company is the property of the Company.

13. Use of Tools, Accounts, and Systems

The Team Member may be given access to Company tools, software, accounts, source code, databases, cloud infrastructure, CRM systems, communication tools, AI tools, and platform systems.

The Team Member agrees to:

Use Company systems only for Company work
Keep passwords, credentials, API keys, and access secure
Not share login credentials without permission
Not remove, copy, export, or misuse Company data or source code
Immediately report any security issue, suspicious activity, application failure, or lost access
Follow Company instructions for software, development environments, and account usage

14. Performance Expectations

The Team Member is expected to:

Be available and responsive during scheduled working hours
Complete assigned tasks on time
Communicate problems quickly
Keep records and development work accurate
Follow up until work is completed
Treat customers, contractors, and providers professionally
Take initiative without waiting for every instruction
Use AI, automation, and development tools responsibly
Continuously improve the platform and business
Maintain a positive and professional attitude

SKILL REQUIREMENT

Fullstack Operation Management AI Automation

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Operations & Growth Coordinator, AI Automation Specialist & Full Stack Platform Developer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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