Pest Control CSR – Remote | 2+ Years Experience Required

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TYPE OF WORK

Any

SALARY

$5- $7

HOURS PER WEEK

40

DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Remote Pest Control Customer Service Representative (CSR)

100% Work From Home | Minimum 2+ Years Pest Control Experience Required | U.S. Customers

We are hiring an experienced Pest Control Customer Service Representative (CSR) for a 100% remote, work-from-home position.

This is not an entry-level position. Candidates must have a minimum of 2+ years of experience working in the pest control industry, preferably in a CSR, customer service, dispatch, scheduling, or inside-sales role serving U.S.-based customers.

We are looking for someone who is excellent on the phone, understands pest control services, can convert leads into appointments, and can provide outstanding customer service.

Key Responsibilities
Answer inbound customer calls, texts, emails, and online leads.
Convert incoming leads into booked pest control appointments.
Make outbound follow-up calls to new leads, estimates, previous customers, and unsold opportunities.
Ask the right questions to identify the customer's pest problem.
Explain pest control services, treatment options, pricing, and recurring service plans.
Schedule appointments accurately based on technician availability and service areas.
Handle inquiries for ants, cockroaches, spiders, rodents, wasps, mosquitoes, fleas, ticks, termites, and other common pests.
Explain the difference between one-time treatments and recurring pest-control programs.
Handle pricing objections and competitor comparisons professionally.
Upsell appropriate services and recurring pest-control plans.
Confirm appointments and help reduce cancellations and no-shows.
Communicate customer concerns and special instructions to technicians.
Follow up with customers who received estimates but did not book.
Maintain accurate notes, appointments, customer information, and follow-up activities in the CRM.
Assist with customer complaints and service-related concerns.
Request customer reviews and referrals when appropriate.
Meet company goals for booking rates, sales, follow-ups, and customer satisfaction.
Required Experience
Minimum 2+ years of pest control industry experience is REQUIRED.
At least 2 years of experience as a Pest Control CSR, Customer Service Representative, Dispatcher, Scheduler, Inside Sales Representative, or similar pest control role.
Experience communicating with U.S.-based customers is strongly preferred.
Good understanding of residential pest-control services and terminology.
Experience explaining one-time and recurring pest-control services.
Strong spoken and written English.
Professional and confident phone communication.
Strong appointment-booking and sales skills.
Ability to handle customer objections confidently.
Comfortable making both inbound and outbound calls.
Strong computer and CRM skills.
Reliable, organized, punctual, and accountable.
Ability to work independently without constant supervision.

IMPORTANT: Candidates with less than 2 years of pest control industry experience will not be considered.

Work-From-Home Requirements

Because this is a 100% remote position, candidates must have:

A quiet and professional home workspace.
Reliable high-speed internet connection.
Reliable computer/laptop suitable for daily work.
Quality headset with microphone.
Minimal background noise during working hours.
Reliable electricity and backup solution where necessary.
Ability to attend online meetings and training sessions.
Ability to work according to the company's required U.S. time-zone schedule.
Professional work environment during all customer calls.
Preferred Software Experience

Experience with pest-control or home-service software is preferred, including:

FieldRoutes, PestPac, GorillaDesk, ServiceTitan, Housecall Pro, Jobber, or similar CRM/scheduling software.

What We Are Looking For

We don't want someone who simply answers calls. We are looking for an experienced CSR who can:

Listen → Understand the Pest Problem → Build Trust → Recommend the Right Service → Handle Objections → Book the Appointment → Follow Up

The ideal candidate is friendly, confident, sales-minded, customer-focused, organized, dependable, and comfortable being held accountable for results.

Performance Will Be Measured By
Lead-to-appointment conversion rate
Inbound call booking rate
Outbound follow-up results
Recurring pest-control plan sales
Customer retention
Cancellation/no-show rate
Call quality
CRM accuracy
Customer satisfaction
Reviews and referrals
Overall sales contribution
Minimum Qualification

2+ YEARS OF PEST CONTROL EXPERIENCE IS MANDATORY.

Applicants without at least 2 years of direct pest control industry experience should not apply.

SKILL REQUIREMENT
Communication Sales Business development
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