Remote Office Administrator (Full-Time) | Customer Service & Scheduling

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: TYPE OF WORK

Any

: SALARY

900-1,200

: HOURS PER WEEK

40

: DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

About Emerald Pest Solutions:

Emerald Pest Solutions is a growing pest control company in Florida committed to providing reliable service and an incredible customer experience.

We take pride in treating our customers well, communicating clearly, and doing things the right way.

We're looking for someone who wants a long-term career with us—not just another virtual assistant job.

If you're organized, dependable, love helping people, and enjoy solving problems, we'd love to meet you.

Position: Remote Office Administrator

This is a full-time position where you'll become an important part of our office team.

Your job is to help take ownership of the day-to-day office operations so our technicians can focus on serving customers in the field.

You'll communicate with customers, answer incoming calls, manage scheduling, follow up on leads and payments, keep our systems organized, and make sure our customers are taken care of.

Responsibilities

You'll be responsible for:
- Answering inbound customer phone calls
- Responding to customer text messages and emails
- Scheduling new services
- Rescheduling appointments
- Coordinating technician schedules and routes
- Following up with new sales leads
- Contacting customers with failed payments
- Setting customers up on AutoPay
- Updating customer information inside our CRM
- Keeping accurate notes on every customer interaction
- Assisting with billing and customer account questions
- Helping with office organization and administrative tasks
- Helping create an outstanding customer experience

What We're Looking For

We're looking for someone who is:
- Excellent at spoken and written English
- Friendly and professional on the phone
- Highly organized
- Detail-oriented
- Reliable and dependable
- Positive and coachable
- Comfortable learning new software
- Able to work independently
- Great at multitasking
- Calm under pressure
- Comfortable taking ownership and solving problems

Required Qualifications
- Previous customer service experience
- Excellent English communication
- Reliable high-speed internet
- Quiet home office
- Computer with webcam
- Comfortable making and receiving phone calls
- Available to work full-time during U.S. business hours

Bonus Qualifications
Experience with any of the following is a plus:
- Pest control
- Home service businesses
- Scheduling
- Dispatching
- Collections
- CRM software
- Customer retention
- Sales follow-up
- Office administration

Compensation
- Full-Time
- $900-$1,200 USD per month (depending on experience)
- Performance bonuses
- Paid training
- Paid holidays after probation
- Long-term career opportunity with room for advancement

How to Apply
To apply, please submit the following:
1. Your Resume
2. A 3-5 minute Loom video answering these questions:
- Tell us about yourself.
- Why are you interested in this position?
- Describe a time you handled a difficult customer.
- What does excellent customer service mean to you?
- Tell us about a time you had multiple urgent tasks at once. How did you prioritize them?
- What do you believe makes someone successful in this type of role?
- Why should we hire you instead of the other applicants?

Applications without a Loom video will not be considered.

To help us know you read this entire job posting, please begin your application with the words: "Emerald starts here."

SKILL REQUIREMENT

Office and Administration Customer Service English

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Remote Office Administrator (Full-Time) | Customer Service & Scheduling

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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