Family Law Intake Specialist

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TYPE OF WORK

Part Time

SALARY

$7 - $12 / hour DOE

HOURS PER WEEK

20

DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

When someone calls a family law firm, it is usually one of the worst weeks of their life. You are the first person they talk to. That call d ---------- whether they feel steadied or whether they hang up and call someone else.
We are looking for someone who is genuinely good at that moment. Warm, organized, unflappable, and fast on the follow-up. *Bonus if you have used Lawmatics or a similar crm.*

About us

Edwards Family Law is a Georgia family law firm handling divorce, custody, support, and Guardian ad Litem work. We are small, we move quickly, and we care a lot about how clients are treated from the very first contact. Our team runs lean, which means your work is visible and your judgment matters.

What you will actually do
• Answer incoming calls, web leads, and referral inquiries, usually within minutes, not hours
• Listen. Ask good questions. Get the facts we need without making the caller feel processed
• Screen potential clients against our case criteria and run conflict checks
• Schedule consultations and make sure people actually show up (reminders, confirmations, rescheduling)
• Keep the CRM immaculate: every lead logged, every note current, every follow-up scheduled
• Send engagement letters and fee agreements, track signatures, and hand off cleanly to the legal team
• Follow up with leads who did not book, respectfully and persistently
• Track intake numbers and tell us what you are seeing: where leads come from, where they stall, what we should change

Who this is for
• 2+ years in intake, client services, sales, admissions, patient coordination, or another role where you talked to people in stressful situations all day
• You can hear someone cry on the phone and stay steady and useful
• You are ridiculously organized. Nothing falls through. Nothing sits in a folder for three days
• You write clean, professional emails without being asked to fix them
• You are comfortable talking about money, because you will be quoting retainers
• You can work independently without someone checking on you at 2:00 p.m.
• Reliable high-speed internet and a private, quiet workspace (confidentiality is not optional here)
Nice to have: family law or legal experience, CRM/practice management software experience, Spanish fluency.
Not required: a paralegal certificate or a law degree.

What we offer
• Fully remote, with a real team you actually talk to
• Direct access to the attorney; no layers of bureaucracy
• Training on family law intake and Georgia practice specifics
• Work that matters. You will help people take the first step out of a hard situation


How to apply
Send your resume and a short note to this site. In the note, tell us about a time you handled an upset or emotional person and what you did. Two paragraphs is plenty. We read every one.

SKILL REQUIREMENT
Customer Service Case Management
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