Amazon & eBay Customer Service Executive

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: TYPE OF WORK

Part Time

: SALARY

Salary between $200 - $250

: HOURS PER WEEK

20

: DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

We are an established UK-based e-commerce and personalised gifts business looking for a reliable and experienced Part-Time Amazon & eBay Customer Service Executive to join our team.

The successful candidate will be responsible for managing customer communication across Amazon and eBay, resolving customer issues professionally, monitoring orders, and helping maintain strong seller performance metrics.

Key Responsibilities
Manage and respond to Amazon and eBay customer messages promptly and professionally.
Handle customer queries regarding orders, personalisation, delivery, product information and other concerns.
Resolve complaints relating to damaged, defective, incorrect, delayed or missing orders.
Process refunds, replacements and cancellations according to company procedures and marketplace policies.
Check and manage returns and return requests.
Monitor orders for delivery issues and contact customers or couriers where necessary.
Deal with Amazon A-to-Z Guarantee Claims and eBay cases/disputes.
Assist with Amazon account health issues and customer-related performance notifications.
Help prepare professional responses for Amazon listing or product-quality investigations when required.
Monitor negative feedback and take appropriate action where permitted by marketplace policies.
Maintain high customer service standards and protect our Amazon and eBay seller performance.
Escalate serious customer complaints or marketplace issues to management.
Keep accurate records of customer issues, refunds, replacements and outstanding cases.
Liaise with the production and dispatch teams regarding personalised orders and customer requirements.
Check personalised order information carefully, including names, photos, text and other customisation details.
Support other general e-commerce administrative duties during busy periods.

Requirements
Previous experience with Amazon Seller Central and/or eBay Seller Hub is strongly preferred.
Good understanding of Amazon and eBay customer service policies.
Excellent written English and professional communication skills.
Ability to deal with difficult customers calmly and professionally.
Strong attention to detail, particularly when dealing with personalised products.
Good problem-solving and decision-making skills.
Ability to manage customer messages and cases efficiently.
Good organisational and time-management skills.
Comfortable working independently while following company procedures.
Experience with Microsoft Excel or Google Sheets would be beneficial.
Performance Expectations

The successful candidate will be expected to:

Respond to customer messages within marketplace response-time requirements.
Maintain professional and helpful communication at all times.
Minimise unnecessary refunds and replacements while ensuring genuine customer issues are resolved fairly.
Monitor open cases and ensure they are followed through to completion.
Help maintain strong Amazon and eBay seller metrics.
Identify recurring customer complaints and report potential product, listing, production or delivery problems to management.

Working Hours

Part-Time – 20 hours per week, spread across 7 days (Monday to Sunday).

As Amazon and eBay operate seven days a week, the successful candidate will be required to work every day of the week, with the 20 weekly hours divided across the 7 days.

Working hours will need to be arranged around UK business hours to ensure customer messages, cases and order-related issues are dealt with promptly.

Flexibility will be required during busy periods. Additional hours may occasionally be required during peak seasons such as Christmas. Any approved additional hours will be paid separately.

Salary

$200–$250 per month, depending on experience and suitability for the role.

Probation

There will be a 3-month probationary period. Performance will be reviewed throughout the probation period. If the candidate is not suitable for the position, employment may be ended earlier in accordance with the agreed employment terms.

Ideal Candidate

We are looking for someone who is reliable, organised, proactive and customer-focused. You should be comfortable taking responsibility for customer cases from the initial message through to final resolution and understand the importance of protecting our Amazon and eBay account performance.

SKILL REQUIREMENT

English Speaking Customer Service Creative Problem Solving

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Amazon & eBay Customer Service Executive

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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