Shopify Gorgias Full Time Customer Support Manager

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: TYPE OF WORK

Full Time

: SALARY

650

: HOURS PER WEEK

20

: DATE UPDATED

Aug 20, 2026

JOB OVERVIEW

Summary
We’re looking for a dedicated individual to handle chargeback cases with the potential to transition into a full-time Customer Support Manager role.

About the Role:

As a Chargeback Assistant, your primary responsibility will be to manage and submit chargeback responses efficiently. If you excel in this role, there’s a clear path to becoming a full-time Customer Support Manager, where you’ll be responsible for maintaining our high standards of customer service and managing customer interactions.

Key Responsibilities:

- Submit chargeback responses for various cases on Shopify.
- Handle customer complaints and inquiries (upon full-time
transition).
- Report on refunds, complaints, and chargeback statuses.
- Respond to customer emails regarding refunds, tracking
numbers, and FAQs.
- Contribute to improving our support processes and
documentation.
- Required Skills & Experience:

Must-Have Platform Knowledge:

- Shopify Chargeback Response Submission
- Shopify (eCommerce platform)
- Slack (communication tool)
- Google Docs / Microsoft Word
- Gorgias (support help desk) – to be used later if you excel in
chargeback handling.

Other Requirements:

- Fluent in English, both written and verbal.
- Minimum 2 years of experience in Customer Support.
- Highly organized, motivated, and eager to learn.
- Availability for weekly team calls.
- Ready to start immediately.
- Available 40 hours per week full-time.
- Not currently engaged in any other full-time jobs.

What We Offer:

- Video training to get you up to speed.
- Standard Operating Procedures (SOPs) to guide your work.
- Access to our Lead Customer Support for any questions or
guidance.

Growth Opportunity:

We’re looking for someone who is detail-oriented and can represent our company with exceptional customer service. If you show consistent performance, there is a significant growth opportunity within our company.

To Apply:

Please tell us about your relevant experience and explain why you believe you’re a good fit for this role. We look forward to hearing from you!

Thank you,
Rrezon

SKILL REQUIREMENT

Customer Support

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Shopify Gorgias Full Time Customer Support Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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