Warranty & Customer Service Officer

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TYPE OF WORK

Full Time

SALARY

600

HOURS PER WEEK

40

DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

An established bedding wholesale company based in Australia is seeking an organised and customer-focused Warranty & Customer Service Officer to join our team remotely from the Philippines.

Key responsibilities:

Manage warranty claims from initial enquiry through to resolution.
Communicate professionally with customers, retail stores, sales representatives, warehouses and service technicians.
Collect and review proof of purchase, photographs, videos and supporting documents.
Maintain accurate case notes and follow up on outstanding claims.
Arrange inspections, replacements, collections and deliveries when required.
Respond to customer enquiries by email and telephone.
Assist with order and delivery enquiries when required.
Escalate complex cases to Australian management.
Prepare regular reports on warranty cases and outcomes.

What we are looking for:

At least two years’ experience in warranty administration, customer service or a similar role.
Excellent spoken and written English.
Strong attention to detail and accurate recordkeeping.
Confident handling complaints and difficult conversations.
Good problem-solving and time-management skills.
Experience using CRM, ticketing or order-management systems.
Experience supporting Australian customers is preferred.
Furniture, mattress, appliance or retail experience is an advantage.
Reliable computer, headset, internet connection and suitable home workspace.

To apply:

Please submit your CV and a short introduction covering:

- Your relevant warranty or customer service experience.
- Your available starting date.
- Confirmation that you can work Melbourne business hours.

SKILL REQUIREMENT
Technical Support English Proficiency Records Management
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